Operations Specialist/Order Management

We are seeking a detail-oriented and process-driven Operations Specialist – Order Management to oversee the end-to-end order lifecycle. This role ensures accurate order processing, timely fulfilment, and effective coordination between internal teams and external partners. The ideal candidate thrives in a fast-paced, remote environment and is committed to operational excellence and customer satisfaction. Requirements Manage the full order lifecycle, including order entry, validation, processing, and fulfillment tracking Review and verify orders for accuracy, pricing, and compliance with company policies Coordinate with sales, warehouse, logistics, and finance teams to ensure timely delivery Monitor order status and proactively resolve delays, discrepancies, or issues Maintain accurate records in ERP or order management systems Communicate order updates, shipping details, and issue resolutions to internal and external stakeholders Process returns, exchanges, and order adjustments as required Generate reports on order volume, fulfillment metrics, and performance trends Identify and implement process improvements to enhance efficiency and accuracy Ensure compliance with company procedures and service level agreements (SLAs) Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company holidays Remote work stipend (home office and internet support) Professional development and training opportunities J-18808-Ljbffr