Operations Manager
The Operations Manager is responsible for the efficient and effective operations of both inbound and outbound functions to ensure the attainment of optimal operational metrics and customer satisfaction.Duties And ResponsibilitiesOperations Management:Manages the inbound/outbound operations, logistics and order fulfillment for an individual facility. Ensures operational efficiency and adherence to company operational standardsImplement and optimize operational processes to improve productivity, accuracy, and cost-effectivenessAdhere to and execute against company SOPsAlert Regional Director to areas of opportunities and to resolve operational problems or deficiencies. Utilize and optimize warehouse technologies (e.g., RF systems, PTL, robotics, and sortation systems) to improve productivity, throughput, and order accuracyEnsure staff adhere to operational excellence initiativesEnsure the facility operates in compliance with all relevant laws, regulations, and industry standardsMaintain quality assurance programs to meet client expectationsAddress any non-compliance issues promptly and effectivelyClient Relationship Management:Serve as back up to Regional Director as key contact for partners when addressing operational concernsCollaborate with partners to understand their supply chain goals and recommend improvementsPromotes total partner satisfaction and role models this expectation to all staffFinancial Management:In partnership with the Regional Director, meet financial targets (key metrics and benchmarks distribution & labor costs, meeting daily required percentage on billing against labor)Adhere to facility budget and control expenses to achieve profitabilityAnalyze key P&L, UPH, and other dashboard reports, to make informed decisionsMaintain cost effective staffing requirements to meet operational needs while balanced with labor efficienciesStaff Management and Development:Recruit, train, develop and retain a high-performing team of warehouse and logistics professionalsSet performance expectations, provide feedback and coachingEnsure supervisors complete the company's monthly EFR discussions with eligible staffRole model company's How We Work Together Principles. Foster a culture of safety, teamwork, and continuous improvement; and implement safety protocols to maintain a safe working environmentPartner with Operations Leaders and Human Resources to create an engaged, safe, and high performing teamCreating a talent and labor management process in coordination with HR to ensure that the right resources are in placeRequirementsAssociate's or Bachelor's degree in related fields (e.g., Business Administration; Logistics Management) or equivalent and relevant operational experienceDemonstrated leader with 5 years+ progressive management experience in a 3PL environmentEcommerce or direct to consumer/ business (D2C/B2C) highly preferredExperience in a fast pace, high volume unit pick fulfillment DC environmentAbility to operate in a high-volume environment during extremely busy peaks season while executing multiple projects simultaneously. Strong ability to understand financial reports; prior P&L responsibility is desirable. Hands-on strong problem-solving skillsAbility to drive a high performing team across multiple functionsProficiency in driving KPIs and getting teams organized around metrics attainmentKnowledge of Warehouse Management Systems is desirableKnowledge of Microsoft Suite or GSuite business platform toolsThe ability to communicate succinctly, clearly and with purposeBilingual Spanish language is preferableRegularly lift and/or move objects 10-50 lbs.; occasionally, with team support, lift and/or move objects greater than 30 lbsThis job posting outlines the key responsibilities and requirements of the position and is not intended to be all-inclusive. Additional duties and responsibilities may be assigned at the company's discretionWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, civil union status, domestic partnership status, veteran status, or any other characteristic protected by applicable federal, state, or local law