Support Operations Associate

Field sales powers the economy — but most teams are struggling. Reps are buried in admin work, managers are stretched thin, and leaders can’t see what’s really happening in the field.Siro is redefining how field sales teams learn, perform, and win.We started as an AI-powered coaching platform that helped reps improve their outcomes in the field.Today, we’re something much bigger — an intelligent companion that automates sales reps’ tedious admin work, gives managers real-time visibility, and helps executives see around corners.Our platform integrates with systems like Salesforce, analyzing thousands of in-person sales conversations to surface insights, automate workflows, and drive better outcomes across the org. Think Iron Man’s Jarvis for sales — proactive, personalized, and built directly into the tools teams already use.Siro has raised $75M and is backed by world-class investors like Index, Fika, CRV, and SignalFire. We are trusted by leading home-improvement, retail, hospitality, and automotive brands, and powered by a lean team from Meta, McKinsey, Doordash, and Uber.We’re building the future of human-AI collaboration in sales — and we’re just getting started.As a Support Operations Associate at Siro, you will be the first point of contact for our customers, helping them get the most out of the Siro platform and resolving issues quickly and thoughtfully.This is a great opportunity for someone who is curious, personable, and excited about new technologies. You don’t need to be deeply technical, but you should have a knack for learning new tools, thinking creatively about problems, and finding ways to make customers’ lives easier. You’ll report directly to the head of support and have active input into how our support function runs on a day-to-day basis.We’re looking for someone who is early in their career but brings real energy and ambition. If you’re excited about the intersection of AI, sales, and customer experience, this is a place where you can make a meaningful impact from day one.What You’ll DoServe as the first point of contact for inbound customer support tickets in Intercom, resolving issues promptly and professionallyTriage incoming requests and escalate complex issues appropriatelyWork directly with Product and Engineering to report platform bugsMaintain a high standard of communication—we aim for over 95% customer satisfaction, and believe great support is a competitive differentiatorIdentify patterns in support tickets and flag recurring issues or product frictionContribute to knowledge base articles and help documentationHelp develop AI tools to improve support workflows and customer self-serviceAssist our Customer Success team with onboarding tasksWhat We’re Looking For0-1 years of experience in customer support, customer success, or a customer-facing role, including internships. New grads are welcome, too.Excellent written communication—you can explain things clearly and make customers feel heardGenuine curiosity about AI and how it can be applied to real-world problemsHighly organized and reliable—you follow through, and have the ability to keep both yourself and others accountable to drive successful outcomesComfortable picking up new software quickly; prior experience with Intercom or similar tools is a plus but not required, as is prior coding experienceExceptional problem-solving skills and the ability to adapt to new problems rather than following a scriptAt Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.