Patient Coordinator

Patient CoordinatorGoldsboro - Goldsboro, NC 27534OverviewLevel: Experienced Position Type: Full-Time Education Level: High School Category: Admin - ClericalDescriptionThe primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.Key CompetenciesWelcoming/greeting patients with a welcoming, professional and polished demeanorChecking-in patients to ensure they have all the necessary information in the patient management softwareCollecting co-paymentsChecking-out patientsRunning and processing applicable reportsMonitor office emailsUtilizing RevenueWell for confirmations, communication with patients, and insurance requestsInsurance Verification and pre-authorizationsClosing out and ensuring that registers are balanced dailyCompleting next day router preparationAbility to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)Scheduling patients, filling same-day or next-day schedule as neededMonitoring and responding to office voicemailsSupport Office Manager with EOD processEscalating issues to Office ManagerOther duties and responsibilities as assigned.QualificationsEssential RequirementsMust have previous dental office experience (6 months or more)Must be present by 7:45 AM as business hours are 8am-4pm. Normal working schedule for this role is Monday-Friday with rotating shift times between 7:45am-4pm and 8:30am-4:30pm. Friday hours are 7:45am - 2pm.Flexibility to be accessible before and after hours based on business needPassing of satisfactory credit checkHS Diploma or higherCustomer Service experienceAbility to work in fast paced work environment and under pressureAbility to balance registersStrong communication skillsMust exhibit ethical conduct & confidentialityHigh attention to detail and accuracyStrong computer skillsOutstanding organization skillsAbility to demonstrate independent thinking as well as a teamwork approach to job responsibilities.Language and Reasoning AbilitiesHas excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations