Customer Service/Order Entry

Description: Riverside Technologies, Inc. is currently seeking a full-time Customer Service Representative/Order Entry person to join our team. Job Summary: The primary responsibilities of the Customer Service Representative/Order Entry individual are to maintain detailed records of order activities and support customer accounts. What You’ll Be Doing: Updating records/data entry and creating new records with excellent accuracy Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output Maintaining detailed records of order activity Communicating with suppliers, vendors, and distributors regarding product shipment and order status Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff Verifying accuracy and completeness of customer purchase orders Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers Registering warranties Performing other related duties as assigned Requirements: What You’ll Need: High school diploma or equivalent required Relevant work experience in a customer service role Excellent customer service skills that exceed customers’ expectations Ability to meet departmental quality and quantity metrics Proficiency in MS Office (Word, Excel) Precise data entry and typing skills Regular, reliable attendance Great attention to detail Strong written, oral, and verbal communication skills Great organizational, planning, and time-management skills Ability to work both independently and as part of a team Ability to adhere to all company policies and procedures, including, but not limited to, dress code and professionalism Must be able to pass drug screening and background check What You Can Look Forward to: We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. PASSION: A passionate work environment—we are passionate about finding unique, creative solutions to our customers’ challenges. CREATIVITY: A creative environment with creative people—we enjoy finding creative solutions to different challenges. TEAMWORK: A team-centric environment—we thrive on working with others to reach a common goal.