Sr Customer Service Representative

Americold - 2900 Murray Street - Responsibilities: Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner.; Schedule loads as required.; Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.; Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.; Resolve refused product, over, short and damaged (OS&D) orders.