AI/ML Engineer - Automotive CRM

Who We Are:NCC/Promax is a leader in providing cutting-edge software solutions for the automotive industry. Our software helps dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability.OVERVIEW:We are seeking an experienced AI/ML Engineer to design and deploy intelligent systems that enhance dealer workflows and unlock insights from dealership data.This role will focus on building data-driven systems that improve decision-making, optimize processes, and surface meaningful insights across our automotive SaaS platform. The ideal candidate combines strong software engineering fundamentals with experience developing AI/ML-driven solutions in production environments.This is a hands-on engineering role working at the intersection of intelligent systems, enterprise SaaS, and data-driven decision supportWhy This Role MattersThis role will help embed intelligent decision support directly into our automotive SaaS platform — improving operational efficiency, increasing consistency across workflows, and unlocking greater value from dealership data.The Machine Learning Engineer will play a central role in shaping how intelligence is integrated into the next generation of our platform.What You’ll Do:Intelligent Decision & Optimization SystemsDesign and implement data-driven systems that enhance decision-making across dealer workflowsDevelop predictive or optimization logic using structured dealership dataTranslate business objectives into scalable intelligent servicesImprove consistency, accuracy, and efficiency in operational processesEnsure solutions are explainable, reliable, and aligned with enterprise and regulatory expectationsData & Knowledge SystemsBuild systems that extract insights from structured dealership data (CRM, DMS, transactional records)Implement knowledge retrieval or search capabilities across policies and documentation where appropriateCollaborate with product teams to surface actionable intelligence within dashboards and workflowsModel Deployment & IntegrationDesign and deploy containerized AI services within AWS (ECS/Fargate)Integrate intelligent services into existing APIs and application workflowsMonitor system performance, reliability, and integrityEnsure data security, auditability, and compliance alignmentWhat You’ll Have:8+ years of software engineering experience2+ years building and deploying AI/ML systems in production environments, with strong experience in Python-based data and ML development preferredExperience working with structured data and predictive or decision-support systemsExperience deploying cloud-based services (AWS preferred)Understanding of secure API design and enterprise application architecturePreferred QualificationsExperience in fintech, lending, automotive retail, or other regulated environmentsExperience building risk scoring, fraud detection, or optimization systemsFamiliarity with LLM integration or knowledge retrieval systemsUnderstanding of model explainability and monitoring conceptsExperience working with CRM or financial transaction platformsWhat We’re Looking ForAn engineer who can move from concept to deployed solutionStrong problem-solving skills in data-driven environmentsAbility to translate business objectives into intelligent systemsAbility to work independently, take initiative, and drive projects from concept through deploymentComfortable working cross-functionally with product and leadershipHigh ownership mindset and pragmatic decision-makingCore Values:We are looking for a leader who embodies our values:One Team: We are transparent, collaborative, and aligned.Customer Obsessed: We are a partner, not a vendor.Forward Focused: We challenge ourselves and the norm to innovate continuously.Act Now: We don’t put off to tomorrow what we can do today.Results Driven: We act with purpose to deliver value for our clients and our company.What We Offer:Competitive payUnlimited PTOComprehensive benefits package, including health, dental, and vision insurance.401(k) plan with company match.Professional development opportunities and continuous training.A supportive and dynamic work environment with opportunities for growth and advancement.Note: We only hire in the US and do not offer sponsorship either now or in the future. We are an equal employment opportunity employer and a drug-free workplace.