Client Experience Manager

About the Role At Social Practice, the Client Experience Manager is a high-responsibility, client-facing leadership role for someone who can consult, influence, and drive measurable growth inside a portfolio of high-revenue medical aesthetics practices.If you're energized by helping CEOs and founders of ambitious medical practices grow their patient volume through a strategic marketing strategy, this is your seat.You will own 15-20 client relationships, acting as the strategic quarterback of each account. Your job is to guide the client’s vision, lead content campaigns, expand revenue, and deliver results. You are not waiting for tasks—you are the one setting the pace, diagnosing what the client needs before they ask, and confidently leading conversations that drive action.You are persuasive, consultative, detail-driven, and sharp. You thrive in fast-paced environments, juggle multiple projects with ease, and don’t shy away from challenging client conversations. You’re here to make things happen, not babysit a content calendar.Job Responsibilities Strategic Growth & ConsultingServe as the primary marketing strategist for each client—ensuring monthly campaigns align with business goalsPitch expanded services and upsells proactively (photoshoots, paid ads, etc…)Analyze performance and drive campaign improvements through confident recommendationsLead client calls with clarity, confidence, and data-backed insightCampaign Oversight & ExecutionOversee the planning, production, and quality of monthly content across social platforms, email, and videoCollaborate with our creative team to ensure every deliverable is on brand and on timeDirect photoshoots and content capture days (travel is required – all expenses paid)Ensure all creative reflects the client’s evolving goals and maintains brand integrityClient Relationship & RetentionBuild high-trust partnerships by anticipating needs, overdelivering, and solving problems before they ariseLead onboarding for new clients, ensuring a smooth and professional first impressionProtect and grow the relationship—client retention is a key KPIBe the go-to advisor who makes the client feel seen, heard, and taken care ofInternal Leadership & CommunicationRally cross-functional teams around your accounts with energy and clarityDrive internal accountability—ensuring deadlines, expectations, and quality are metTrain and support new team members as neededProvide feedback and ideas to improve internal systems, deliverables, and client outcomesRole Requirements5+ years in client-success roles - preferably in marketing, media, PR, or brandingBachelor’s Degree in Communications, Marketing, Business, Public Relations, or related field.Strong presence and confidence in high-level client meetingsProven success growing accounts, upselling services, and maintaining retentionDeep understanding of content marketing and social media strategyHigh attention to detail and sharp visual eye for brand alignmentStrong organizational skills and ability to manage deadlines under pressureProactive, persuasive, and emotionally intelligent communicatorExperience working with creative professionals (designers, video, photo teams)Bonus: Experience in aesthetics, med spa marketing, or luxury client serviceBase Salary: $65,000+ annuallyQuarterly Bonus Structure based on managed revenue, client retention, upsells, and client feedbackIRA Retirement Plan3 Weeks PTO (vacation, sick, holiday)$50/month Cell Phone Stipend + $50/month Wellness ReimbursementOffice Days are on Tuesdays and Thursdays in our Dallas officeWe work remotely on Mondays, Wednesdays, and FridaysTop-performing Client Experience Managers are eligible for fast-track promotions into Director or Business Development roles. If you’re hungry to lead, build systems, and grow with us—this role is a launchpad.#J-18808-Ljbffr