Operations Coordinator - Project Cargo

Operations Coordinator - Project CargoMSC USA - HoustonJob SummaryHandles the operational side of assigned break bulk cargo shipments, which cover all directions, worldwide. Analyzes, tracks, and reports shipments using MSC proprietary system, excel reports and Power BI.Key ResponsibilitiesCommunicates and coordinates with various departments in MSC and 3rd parties (e.g. ports, terminals & vendors) to ensure the smooth transportation of Break bulk cargo; Proposes solutions to operational problems.Monitors, tracks, and reports shipments using MSC proprietary IT system along with excel reports and Power BI.Constantly assesses and understands risk and ensures the safety standards are observed at every step of the process.Evaluates the operational feasibility of the break bulk cargo transportation, in collaboration with terminals and vendors.Proactively tracks project details and develops contingencies for potential issues with movement timelines; Provides a timely and accurate response to customer's inquiries regarding transportation milestones and shipment details.Follows up project cargo shipments from origin to destination; Enters and monitors shipment information using our MSC proprietary IT system.Assumes documentary and customer service responsibility for all assigned shipments; Maintains efficient ocean shipments documentation and correspondence.Establishes and maintains positive relationships with customers and vendors; Liaises with shippers, consignees, government agencies, stevedores, terminals, and overseas offices, as necessary.Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.Maintains export, import and foreign to foreign regulation knowledge of countries and document changes.Performs other related duties as assigned.This role requires working on-site in the office for five days a week, from Monday to Friday - there is no option for fully remote or hybrid work in this role.Qualifications & Key Competencies:Bachelor's degree in business, analytics, supply chain or related field (preferred) or equivalent experiencePrior experience in supply chain, transportation, shipping, logistics, preferred.Experience analyzing data and trendsEnglish: advancedStrong attention to detailOrganized, efficient, and able to manage time effectivelyStrong customer service mindset, focused, and responsiveAbility to work under tight deadlinesGreat team playerKnowledge of MS Excel with the ability to learn new softwareWhat We OfferHealth InsuranceDental & Vision InsuranceLife Insurance: one-time annual salary up to $50,000Long Term Disability InsurancePaid Parental LeaveBusiness Travel InsuranceFlexible Spending Accounts - (Health, Dependent Care, Transit/Parking)Supplemental Life, Accident, Critical Illness and Hospital Indemnity PlansYou will also have access to additional benefits, effective day one:Short Term Disability Insurance401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match.Wellness Program initiatives / Free MSC Partner Subscriptions with CalmPartner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.About Mediterranean Shipping Company (MSC)Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world'sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC's shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping CompanyMediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.