Manager, Growth Initiatives

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.Job Summary:The Manager, Growth Initiatives sits within the broader GTM Retention team and is responsible for supporting M&A customer transitions and driving data-driven improvements across our commodity and cross-serve portfolios The role blends operational process improvement with strategic analytics, identifying gaps and inefficiencies in retention and cross serve and partnering cross-functionally to address them.Essential Duties/Responsibilities:M&A Planning and ExecutionSupport M&A customer book transitions, partnering with sellers and internal stakeholders to ensure a seamless onboarding experience and minimal customer disruptionActively monitor transitioned customers post-close, identifying early attrition risks and deploying targeted retention actionsDevelop and continuously refine retention strategies for M&A, including broker-sourced customersOperational OptimizationEvaluate end-to-end operational processes to identify inefficiencies, gaps, and improvement opportunities to extend customer tenure and grow cross serve portfolioDrive improvements across the customer portfolio, including rollout of new cross serve products, attrition reduction efforts, and customer lifecycle optimizationPartner cross-functionally with Marketing, Digital, and Operations to implement process improvements and retention/cross serve initiativesPortfolio PerformanceAnalyze customer, financial, and operational processes to identify performance gaps, friction points, and revenue leakagePerform segmentation analyses to isolate performance drivers and inform targetingTranslate data insights into clear recommendations and action plans for leadershipSupport the annual/quarterly growth planning process with opportunity sizing, business cases, and tracking against committed benefits.Prepare presentations and performance reporting for leadership to support decision making and monthly business reviewsWorking Conditions:Open office environment, hybrid schedule 4 days in officeSome overtime required as special projects arise.Minimal travelMinimum Requirements:Bachelor's degree in Business, Finance, Mathematics, Marketing, or a related fieldMinimum 5 years of experience in analytics, strategy, pricing, consulting, or a related roleAdvanced proficiency in ExcelExperience working with large datasets and translating analysis into business actionsPreferred Qualifications:Background in M&A, customer retention, lifecycle management, or portfolio optimizationExperience in energy retailExperience in project managementFamiliarity with cross-serve or add-on product portfoliosExperience improving business performance based on key metrics and goalsAdditional Knowledge, Skills and Abilities:Strong analytical and problem-solving skillsAbility to balance strategic thinking with hands-on executionExcellent communication skills, including the ability to present insights to leadershipComfort working in ambiguous or evolving environmentsHighly organized with strong attention to detailPhysical Requirements:Work is primarily sedentary (desk work at a computer)NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Official description on file with Talent.