Lead Microsoft Data & Analytics Platform Support Engineer

Job DescriptionLead the Platform Enablement and User Support function for the Microsoft Data & Analytics ecosystem, providing L2 support, user enablement, incident resolution, service request fulfillment, problem management, and operational governance.Experience10+ years in Production Support / AMS / Managed Services5+ years supporting Microsoft Data & Analytics platformsStrong ITIL/ITSM experienceHealthcare experience preferredKey ResponsibilitiesLead L1/L1.5/L2 support operationsManage incidents, service requests, problem tickets, and change requestsProvide support for Power BI, Microsoft Fabric, Power Platform, Copilot Studio, and Azure servicesCoordinate user onboarding, access provisioning, and license managementDevelop and maintain Knowledge Base articles, SOPs, runbooks, and training materialsDrive root cause analysis and problem management activitiesSupport SLA compliance, operational reporting, and service reviewsCollaborate with platform administration and engineering teams for complex technical issuesMentor junior support engineersRequired Technical SkillsPower BI AdministrationMicrosoft FabricPower Platform (Power Apps, Power Automate, Dataverse)Copilot StudioAzure FundamentalsServiceNowAzure AD / Entra IDData Gateway AdministrationSQLPreferred CertificationsITIL Foundation / Managing ProfessionalMicrosoft Fabric Analytics EngineerMicrosoft Power Platform AdministratorAzure Administrator Associate