Technical Support Engineer

Company DescriptionMultiplied AI is a human intelligence company changing how AI learns from frontline expertise. While most AI systems are trained on documents and structured data, we capture the verbal, visual, and spatial knowledge that lives with technicians, operators, and field experts — the kind of expertise that rarely gets written down. Our flagship platform, Humantic OS, turns that frontline knowledge into actionable intelligence, giving enterprises the real-world context their AI systems need to perform. We work with leading companies across construction, energy, and security.Role DescriptionWe're hiring a Software Engineer (Onsite Technical Support) to join us full-time and on-site in Houston, TX. This is a hands-on, customer-facing role for someone who enjoys being at the intersection of cutting-edge AI and real-world field operations.You'll be the technical face of Multiplied AI at customer sites — deploying our platform, troubleshooting issues in live environments, and making sure our software performs in the conditions our customers actually work in. You'll also be a critical feedback loop back to our engineering team, surfacing what you see in the field to shape the product.This role involves significant travel to customer sites, often in active construction, energy, and security environments.What You'll DoDeliver onsite technical support for deployments of Humantic OS and related AI platformsDiagnose and resolve customer issues spanning software, integrations, and system configurationPerform system diagnostics, including log analysis and code-level investigation when neededSupport smooth integration of our software into client environments and existing workflowsPartner closely with engineering and product teams to escalate issues, share field insights, and drive continuous improvementBuild strong working relationships with customer technical teams and frontline usersRequired QualificationsProven experience in technical support, field engineering, or a similar hands-on customer-facing technical roleStrong troubleshooting and analytical skills, with the ability to diagnose complex, multi-system issuesExcellent verbal and written communication, with the ability to translate between technical and non-technical audiencesCustomer-focused mindset and comfort working directly with end users in dynamic, on-site environmentsWillingness and ability to travel frequently to customer sitesBachelor's degree in Computer Science, Engineering, or a related field — or equivalent practical experiencePreferred QualificationsExperience supporting technology deployments in large-scale construction, energy, or industrial environmentsDeep technical diagnostic skills, including log file analysis, debugging, and reading code (Python, JavaScript, or similar)Familiarity with modern AI systems, including LLMs and agentic architecturesExperience with enterprise software integration (APIs, SSO, networking basics, mobile apps)