Infrastructure IS Project Manager

Infrastructure IS Project Manager - ITIL & Future Operating Model FocusJob Location: 100% Remote from European UnionProject: 6 months, rolling contractProject Type: ContractCore Job Responsibilities1. ITIL Framework Implementation & AlignmentITIL Service Value System (SVS) Integration: Design and embed ITIL 4 best practices across the carved-out IT infrastructure function, focusing on core ITIL practices including service strategy, service design, service transition, service operation, and continual service improvement (CSI).ITSM Process Standardization: Develop, document, and roll out standardized ITIL-aligned processes for the new entity, including incident management, problem management, change management, release management, configuration management (CMDB), service level management (SLM), and asset management; replace ad-hoc legacy processes with repeatable, efficient ITSM workflows.ITSM Tooling Setup & Configuration: Oversee selection, deployment, and customization (try to avoid) of ITSM tools ServiceNow to support ITIL processes; ensure the tooling integrates with the new standalone infrastructure and supports end-to-end service management for the carved-out business.Team Training & Adoption: Deliver ITIL training and awareness sessions for the carved-out IT infrastructure team; drive cultural adoption of ITIL principles to shift from reactive to proactive service delivery, ensuring the team can sustain operations post-carve-out.2. Future Operating Model Design & Standalone IT Operations SetupOperating Model Design: Collaborate with business and IT leadership to design a scalable, cost-effective future IT operating model for the standalone entity, tailored to the carve-out business’s size, industry (automotive, if applicable), and long-term growth goals; align the model with ITIL standards and optimize for operational efficiency.Team Structure & Resource Planning: Define the optimal IT infrastructure/IS team structure for the new operating model, including role definitions, reporting lines, and resource allocation; support recruitment, onboarding, and knowledge transfer from parent IT teams to the standalone team.Service Level Agreement (SLA) Development: Establish formal SLAs between the new IT function and internal business stakeholders, aligned with ITIL service level management practices; define performance metrics, KPIs, and service targets for infrastructure uptime, incident resolution, and change deployment.Transition to BAU Operations: Lead the handover of all infrastructure and IS services from project mode to business-as-usual (BAU) operations post-carve-out; develop operational runbooks, disaster recovery (DR) plans, and maintenance protocols to ensure long-term stability and continuity of IT services.4. Stakeholder Communication & Cross-Functional CollaborationExecutive Reporting: Prepare regular project status reports, dashboards, and risk updates for executive steering committees, carve-out project board, and business leadership; communicate progress, delays, and mitigation strategies clearly and transparently.Cross-Entity Collaboration: Liaise daily with parent IT teams, carved-out business unit leaders, finance, legal, and HR teams to align carve-out activities with broader separation goals; resolve inter-entity conflicts and ensure smooth knowledge transfer and service handover.Business Alignment: Translate business requirements into technical infrastructure and ITSM solutions; ensure the future operating model and ITIL processes directly support core business operations, customer experience, and growth objectives of the carved-out entity.5. Continual Improvement & Post-Implementation ReviewConduct post-carve-out and post-implementation reviews (PIR) of infrastructure systems and ITIL processes; identify gaps, inefficiencies, and improvement opportunities.Drive continual service improvement (CSI) initiatives per ITIL guidelines to optimize the future operating model, reduce operational costs, and enhance IT service quality over time.Required Qualifications & CompetenciesA. Mandatory Technical & Professional QualificationsProject Management Certification: PMP (Project Management Professional), PRINCE2, or CSM certification; proven track record managing complex, large-scale IT infrastructure projects.ITIL Certification: ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) certification (minimum ITIL Foundation is mandatory, advanced certification preferred); deep hands-on experience implementing ITIL practices in real-world IT environments.Infrastructure Technical Expertise: Strong working knowledge of enterprise IT infrastructure, including data centers, cloud platforms (AWS, Azure, GCP), network architecture, server/storage systems, EUC, cybersecurity fundamentals, and ITSM tooling (ServiceNow, BMC, etc.).Carve-Out/Separation Project Experience: Minimum 3-5 years of direct experience leading IT infrastructure or IS workstreams in corporate carve-out, divestiture, or separation projects; understanding of carve-out legal, financial, and technical complexities is critical.Educational Background: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field; Master’s degree in IT Management or Business Administration is a plus.B. Technical Skills & Specialized KnowledgeIn-depth understanding of IT infrastructure separation, workload migration, and legacy system decommissioning in carve-out scenarios.Proficiency in ITIL core practices: incident, problem, change, release, configuration, and service level management; ability to map ITIL processes to a new standalone operating model.Experience designing and implementing IT operating models for standalone or mid-sized enterprises; familiarity with operating model optimization and cost efficiency.Knowledge of IT compliance, data privacy regulations (GDPR, CCPA, etc.), and cybersecurity best practices for infrastructure environments.Advanced project management skills: agile/waterfall hybrid methodologies, budget management, risk assessment, and change control.C. Soft Skills & Behavioral CompetenciesStrong Stakeholder Management: Ability to influence and collaborate with cross-functional stakeholders at all levels (executives, technical teams, third parties) and manage conflicting priorities in a high-pressure carve-out environment.Problem-Solving & Decision-Making: Proactive approach to resolving complex technical and project roadblocks; ability to make data-driven decisions quickly under tight deadlines.Communication Skills: Excellent verbal and written communication; ability to translate technical jargon into business-friendly language for non-technical stakeholders.Resilience & Adaptability: Ability to thrive in a fast-paced, ambiguous carve-out project environment with evolving requirements and tight timelines.Leadership & Team Management: Strong leadership skills to lead cross-functional technical teams, drive accountability, and foster adoption of new processes and operating models.C. Preferred QualificationsExperience in the automotive industry (relevant for automotive carve-out projects) or manufacturing/industrial IT infrastructure environments.Certifications in cloud infrastructure (AWS Certified, Azure Certified), cybersecurity, or IT service management (COBIT, ISO 20000).Experience managing post-merger integration (PMI) or carve-out operational transition to BAU.Fluency in additional languages (if the carve-out involves global/regional teams).