Senior Client Success Manager

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com.What You’ll DoDeepIntent is seeking an experienced Senior Client Success Manager to join our Client Success team. This role owns the day-to-day management and strategic growth of client relationships, partnering closely with Sales, Platform Operations, & Analytics and cross-functional teams from early planning through execution and expansion.As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a critical role in driving revenue retention, upsell, and long-term client success. The Sr Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.Key ResponsibilitiesOwn end-to-end management of assigned managed service and/or self-service client accounts Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendationsBuild strong, trusted client relationships grounded in a deep understanding of client goals, brand strategies, and performance metricsOwn campaign performance, including pacing, optimization strategy, and delivery against client KPIsDeliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviewsIdentify and proactively drive upsell and growth opportunities across products, audiences, inventory, and measurement solutionsPartner closely with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracyEducate and enable clients on DeepIntent’s DSP and self-service tools to increase adoption and long-term valueRegularly assess account health, identifying risks early and taking action to support retention and renewalsStay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategyWho You Are5+ years of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising Strong knowledge of the adtech advertising ecosystem, key industry partners and technical market standards including DSPs, SSPs, ad serving, measurement, and brand safetyProven ability to independently own and grow senior client relationshipsStrategic mindset with the ability to translate data into actionable insights and recommendations, with experience leading client meetings and QBRsExcellent written and verbal communication skillsHighly organized, detail-oriented, and comfortable managing multiple accounts and prioritiesExperience working across both managed service and self-service models preferredHave a desire to work in a rapidly growing and ever-changing environmentProficient with Word, Excel and PowerPointHealthcare or pharmaceutical advertising experience is a plus, but not requiredDeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $110,000 - $120,000. The base salary range takes into consideration each candidates skills, experience and qualifications. In addition, we offer a quarterly bonus plan and competitive benefits as well as many other company offerings.We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact PeopleOps@deepintent.com to see our full Applicant Privacy Notice.