Customer Support Representative

About GOTRAX GOTRAX designs and builds electric scooters, hoverboards, and e-bikes that make everyday transportation more fun and more accessible. We're growing fast, and our Customer Support team is a big part of keeping riders happy and coming back. About the Role We're hiring a Customer Support Representative to join our team on-site. You'll be the friendly, knowledgeable voice riders turn to when they have questions, run into issues, or need help with an order — across phone, email, and live chat. What You'll Do Answer inbound customer calls, providing clear, courteous, and effective phone support Resolve customer inquiries submitted via email support tickets in a timely and professional manner Provide real-time assistance through live chat, helping customers troubleshoot and find solutions quickly Document customer interactions and issues accurately in our support systems Escalate complex or unresolved issues to the appropriate team when needed Maintain a positive, patient, and solution-focused attitude in every interaction Help identify recurring issues and suggest improvements to processes or product information What We're Looking For Previous customer service experience preferred (phone, email, or chat support a plus) Strong written and verbal communication skills Comfortable multitasking across phone, email, and chat platforms Patient, empathetic, and calm under pressure Basic computer proficiency (CRM/ticketing systems, email, chat tools) Bilingual candidates strongly encouraged to apply Reliable, punctual, and able to work on-site full-time Schedule Full-time, in person Pay $16.00–$18.00 per hour Pay: $16.00 - $18.00 per hour Benefits: Dental insurance Health insurance Vision insurance Work Location: In person