Program Ready Trainer

Job Title:Program Ready TrainerJob DescriptionThe Program Ready Trainer II (PRT) is a temporary training role that is designed to introduce agents to the training organization by supporting the delivery of client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs. This position requires attaining and maintaining certification in the Associate Trainer Certification Program. Successful PRTs may career path into the Training Organization.The base salary range for this position is $17.00 - $19.96/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.Essential Functions/Core ResponsibilitiesUnder the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as requiredApply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environmentPresent training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accountsAssist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training ManagerConvey timely performance information to the Trainer and Training Manager throughout the training process/cycleResponsible for achieving individual training performance metricsSupport the transition of trainees from training to production environment, ensuring competency levels meet business needsMaintain current product knowledge for each account by taking calls, attending team meetings, and side by side observationsParticipate in Concentrix and client training sessions as requiredEnsure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunitiesCandidate ProfileBachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferredStrong communication skills, both written and verbalProficient in Microsoft OfficeDemonstrated ability to multi-task and meet timelines on deliverablesSelf-starter, sense of urgency, and works well under pressureStrong attention to detailCareer Framework RoleHas developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutionsSupplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES* Minimum of two years of college education. No prior call center experience is required* Ability to think clearly and can explain simple issues effectively, both written and verballyINDIAAbility to effectively communicate, both written and verballyListen attentively to customer needs and concerns; demonstrate empathyClarify customer requirements; probe for and confirm understanding of requirements or problemConfirm customer understanding of the solution and provide additional customer education as neededAbility to learn including strong problem solving skillsDemonstrate strong probing and problem solving skillsShould be able to handle complex queriesShould be able to resolve customer queries independentlyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Location:USA, Lake Mary, FLLanguage Requirements:Time Type:Full time2026-06-07Physical and Mental Requirements:The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment Opportunity:Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:* English* SpanishAccommodation:Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence:As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work Authorization:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE