Medical Receptionist (phones only) - Duluth, GA

Phone ReceptionistNorth Atlanta Dermatology is seeking a professional, bright, and enthusiastic Phone Receptionist with excellent communication and customer service skills. This role is dedicated to managing inbound and outbound patient calls and plays a critical part in shaping the patient experience through clear, friendly, and efficient phone interactions. The Phone Receptionist supports the practice by handling scheduling, patient inquiries, and administrative tasks related to phone operations, ensuring patients receive timely and accurate assistance.Office location: 3850 Pleasant Hill Road Duluth, Georgia 30096This is not a patient-facing front desk role. All responsibilities are phone-based.Schedule: Monday-FridayHours: 8:00 AM - 5:00 PM (4 PM on Fridays)Pay range: $18-19/hourResponsibilitiesResponsibilitiesProfessionally answer and manage a high volume of incoming patient callsSchedule, confirm, cancel, and reschedule appointments accurately across multiple providers and locationsTake clear, concise, and complete phone messages and route them appropriatelyEnter and update patient demographics and appointment information in the systemAssist patients with insurance and payment-related questions over the phoneProactively collect copays or balances when applicable during scheduling callsProvide clear explanations of office policies, procedures, and next steps to patientsEnsure all phone messages, voicemails, and faxes are addressed promptly and documented correctlyMaintain accurate patient records and verify required information is completedCommunicate effectively with clinical and administrative staff to support patient needsAlways treat patients with empathy, professionalism, and discretionAssist with additional administrative tasks as needed to support call operationsPerform other duties as assigned by managementQualificationsEducation and Experience:High School Graduate or GED (required).1-3 years recent Call Center or Medical Receptionist experience in a clinical or surgical setting (preferred).Previous experience in Dermatology (preferred)Skills/Abilities:Strong verbal communication skills and phone presenceAbility to multitask and remain organized in a fast-paced, high-call-volume environmentAttention to detail and accuracy when entering patient informationProfessional, calm, and empathetic demeanor with patientsPrior experience in a medical office, call center, or phone-based customer service role preferredPhysical Requirements:Sitting, some standing, stooping and reaching.Manual dexterity sufficient to operate a keyboard.Correctable vision to 20/20 and hearing within a normal range for telephone contacts.Lifting and carrying up to 30 pounds.Licensure/Certifications/EducationFull time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:Medical, Dental & Vision insurance effective 1st of the month after date of startShort-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity Effective the 1st of the month following date of hireCompany provided Basic Life/AD&D insurancePaid time offPaid holidaysRetirement Savings accountEmployee discount on cosmetic services and products