VP of Client Delivery & Operations

Company DescriptionATX Event Systems, based in Austin, Texas, is a premier production company known for delivering exceptional virtual, live, and hybrid event experiences since 2009. With a 4.5-acre media park campus featuring a 12,000-square-foot soundstage and event space, a 250 acre festival ground, and locations in Austin, TX and D.C, the company provides expert turnkey solutions in sound, lighting, and video systems. Serving over 4,000 conferences, brand activations, and concerts since formation 2009, ATXES is celebrated for its innovative approach and skilled team. Beyond events for our clients, the company fosters creativity and community, hosting and sponsoring passion projects to support local nonprofits and philanthropic community impact events.Role DescriptionVP of Client Delivery & OperationsATX Event Systems | Austin, TX (in office)Department: Sales/Production/Operations Reports To: CEO/GM Compensation: Base $140k, OTE $210k-$280k+ with Bonus tied to KPIs & overrides.  LTI of 1% phantom equity. Employment Type: Full-time, exempt Travel: LightScale What Already WorksATX Event Systems is a $10M+ live event production company scaling toward $20M+ with a clear path to $50M. We produce high-impact, large-scale events for brands, agencies, and enterprise clients across live, studio, and hybrid environments.We are not starting from scratch.We have:A structured sales pipeline in HubSpot and sophisticated proprietary sales toolsDefined workflows and execution systems in ClickUpIntegrated inventory and asset management in FlexCrew management softwareA strong team across Sales, Account Management, Project Management, and OperationsWe are hiring a VP of Client Delivery and Operations to optimize, operate, and scale this system.The RoleYou will act as the quarterback of the business, ensuring that our existing systems, teams, and workflows operate at a higher level of performance as we scale.This is not a ground-up build role.This is a performance and scale role focused on:Improving conversion, margin, and executionIncreasing consistency across teamsDriving accountability and alignmentScaling what already works without overcomplicating itYou are responsible for how the system performs, not just how teams function.What You’ll OwnRevenue Operations & Pipeline PerformanceReview inbound opportunities and coach deals to improve win rate, margin, and scope clarityEnsure proper assignment of Account Managers and Project Managers based on deal complexity and capacityImprove pipeline visibility, forecasting, and conversion ratesClient Delivery & Execution ExcellenceOversee project execution from handoff through post-productionEnsure consistent delivery aligned with defined standards and SOWsLead weekly operating rhythms (pipeline reviews, project reviews, team scrums)Resolve escalations across accounts, projects, and production teamsResource Allocation & Team AlignmentOptimize staffing across Account Management, Project Management, and OperationsEnsure the right people are on the right projects at the right timeBalance workload and utilization to maximize efficiency and performanceSystems Optimization (Not Reinvention)Improve adoption and performance of existing tools: HubSpot, ClickUp, FlexIdentify bottlenecks and inefficiencies in current workflowsEnhance SOP adherence and consistency across teamsDrive incremental improvements—not unnecessary complexityLeadership & CoachingDevelop and elevate Account Managers and Project ManagersProvide structured coaching through weekly scrums and performance reviewsEstablish and reinforce KPIs across pipeline, margin, execution, and client satisfactionFoster a culture of accountability, ownership, and continuous improvementWhat Success Looks LikeHigher pipeline conversion rates and faster deal velocityImproved gross margins and reduced project varianceConsistent, high-quality execution across all eventsStrong client retention and account growthSystems that scale without increasing complexity or reliance on the founderWho You AreYou have come up through the ranks and have held roles during your career in Operations, Project Management, Sales and Management.  You are an operator who believes in & improves systems, not someone who needs to rebuild them.  You have the respect of your co-workers and clients and a long history of relationships you maintain both personally and professionally.  You are level headed, calm under pressure and balance decision making with data, instinct, experience and intuition. You likely have:10–20+ years in live events, AV production, with an emphasis on corporate events and heavy asset based company models. Experience leading & operating within a $10M–$50M+ business or division in the event production industry.A track record of improving performance within existing systemsStrong commercial instincts (margin, pricing, scope discipline)Experience leading across revenue and delivery functionsYou think like:A systems optimizerA lifelong learnerA P&L ownerA leader of leaders A quarterbackSales, Project Management and Operations You are NOT:Someone who wants to rebuild everything from scratchA bureaucratic process builderA rule by directive dictatorA pure project managerCompensationWe offer a performance-driven compensation package aligned with company growth:Base Salary: $140,000 Performance Bonus: 30% of base (tied to company KPIs)Revenue Override: 0.5% of gross profit (capped)Equity: Phantom equity (1%) vesting after 3 years ($50k - $300k+) Total compensation year 1 potential: $165k – $280k Total compensation year 3 potential $255k - $700k+Why This RoleYou will step into a company with a real foundation already in placeYou will have the opportunity to improve and scale a functioning system, not build from zeroYou will play a key role in transitioning the company from founder-led to system-drivenYou will participate in long-term value creationFinal ThoughtIf you are looking to:Build systems from scratchThis is not the role.If you are looking to:Take a working system & team, improve it all and scale itBe the coach to a team of extremely talented, kind and hardworking individualsBe a part of a workplace that we've designed to not feel too much like workWe should talkApply / Contact (no recruiters please)Send a note and resume to Beau@atxes.com outlining:The scale of projects and teams you’ve ledSystems across sales, project management and operations you’ve identified needing improvement and the outcome of your observation and effort (not just built)Why this role aligns with your experienceWhat impact you believe you could affect on this team