Restoration Supervisor

Restoration SupervisorJoin our SERVPRO Franchise as a Restoration Supervisor and become a vital part of a team that's committed to making fire, water, and storm damage "Like it never even happened." We are looking for a hands-on leader who thrives in challenging environments, enjoys problem-solving, and has strong communication and leadership skills. As a Restoration Supervisor, you'll oversee crews on restoration and mitigation projects, ensuring quality, efficiency, and customer satisfaction from start to finish. If you're dependable, detail-oriented, and ready to grow in a rewarding industry, we want to hear from you. Key Responsibilities:Manage restoration jobs from start to finish in compliance with SERVPRO processes and industry standards Supervise and motivate Production Technicians to meet quality and efficiency goals Respond promptly to service calls and communicate effectively with customers, teammates, and vendors Perform hands-on production tasks when needed, ensuring high standards of service Ensure proper documentation and job file completion for all assigned projects Identify and address safety concerns and enforce site safety protocols Conduct quality control checks and resolve project issues promptly Maintain and protect equipment, vehicles, and materials Perform occasional sales, marketing follow-ups, and add-on services to support business growth Requirements:Minimum of 1 year experience in water/fire/mold restoration or construction IICRC certification (WRT, ASD, etc.) preferred or willingness to obtain Strong leadership and team-building skills Excellent written and verbal communication Ability to work in fast-paced, physically demanding environments Valid driver's license and clean driving record Physical Requirements:Regularly lift 50 lbs., and occasionally up to 100 lbs. with assistance Ability to stand, walk, bend, kneel, and climb ladders for extended periods Comfortable working in confined spaces (e.g., crawlspaces, attics) Exposure to dust, mold, and cleaning chemicals Compensation:Competitive hourly pay based on experience Opportunities for overtime and performance-based raises Career advancement through training and certification programs All SERVPRO Franchise employees are hired and employed by independently owned and operated Franchise businesses. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC. We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.