CRM Coordinator

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission.POSITION DESCRIPTION:Position Title: CRM CoordinatorReports To: Sr. Manager of EcommerceClassification: Exempt, SalariedLocation: Main Office, Blue Ash [No contract-to-hire, no remote option, no sponsorship available].POSITION OVERVIEW:Range USA is seeking a detail-oriented and motivated CRM Coordinator to support our relationship marketing efforts and help deliver personalized, engaging communications to our customers. In this role, you will assist in the execution and optimization of customer engagement programs across email and SMS channels, contributing to acquisition, retention, and loyalty initiatives that drive incremental growth for the business. The ideal candidate is curious, data-aware, and eager to learn — someone who enjoys digging into customer behavior and helping craft communications that resonate.JOB DESCRIPTION:Support the execution of CRM campaigns across email and SMS channels, including acquisition, retention, win-back, and triggered messaging programsAssist with campaign builds, QA, scheduling, and deployment using our CRM platformHelp maintain and update customer segmentation lists to ensure accurate, targeted audience deliveryPull and compile campaign performance reports, summarizing key metrics and flagging trendsEnsure campaign assets, copy, and links are accurate and on-brand prior to deploymentSupport coordination with internal stakeholders to keep campaigns on scheduleContribute to ongoing efforts to grow and improve our CRM capabilitiesDESIRED SKILLS & EXPERIENCE:Possess the following core values:CuriousPassionateDo It RightServiceBachelor’s degree in Business, Marketing, or a related field1–2 years of experience in CRM, email marketing, or a related role (internship experience considered)Familiarity with an Email Service Provider or CRM platform (e.g., Cordial, Klaviyo, Salesforce Marketing Cloud, HubSpot, or similar)Analytically driven decision maker; comfortable working with data, pulling reports, and communicating findings clearlyResults-oriented, willingness to follow through, make informed decisions, complete tasks, and problem-solveStrong attention to detail, particularly when reviewing campaign builds, copy, and audience segments before deploymentCommunication Proficiency — Verbal & WrittenTechnical Capacity — Microsoft Office including Excel, Word, and PowerPointMulti-tasking/PrioritizationAbility to complete projects under time constraintsEthical Conduct & ConfidentialityEMPLOYEE BENEFITS:Medical, Dental, Vision Health InsuranceFree Elite Membership (Unlimited Shooting)Industry Leading Online and Store DiscountsFree ClassesAbility to Utilize Manufacturer ProgramsNo firearm experience needed: We Offer Paid TrainingWORK ENVIRONMENT:This job operates in a professional office environment. This is an on-site job located at our Main Office in Cincinnati, OH.PHYSICAL DEMANDS:This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Additionally, specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee may occasionally lift or move up to 25 pounds.NOTE: This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed.