Customer Retention & Sales Specialist

Customer Retention & Sales SpecialistWireless Contact Center | Fishers, INDrive Relationships. Create Opportunities. Get Paid for Both.This role isn't about hard selling on every call it's about knowing when to sell and when to connect. As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that's the best next step. When the sales opportunity presents itself, you'll confidently close it. When it doesn't, you'll still win by driving in-store visits and get paid for it.What You'll DoMake outbound calls to existing Verizon Wireless customersIdentify sales opportunities or schedule store visits when appropriateAnalyze customer accounts to save money or add valueSell wireless products and services when the opportunity presents itselfMaintain callbacks, follow-ups, and accurate CRM documentationTrack daily productivity and participate in team huddles and trainingStay current on promotions, devices, and pricingWhat We're Looking For3+ years of success in commission-based sales (preferred)Call center or wireless experience a plusConfident, engaging phone presenceStrong objection-handling and problem-solving skillsOrganized, self-motivated, and comfortable multitaskingExperience with Salesforce or similar CRM tools preferredEarnings PotentialCompetitive hourly base plus commissionEarn commissions on sales closed and customers driven to retail storesUnlimited customer opportunities nationwideTop performers consistently exceed monthly goalsPerksHourly Guaranteed PaySame Day Pay OptionsGenerous CommissionsEmployee Profit ShareCareer DevelopmentPaid Time OffPaid Community TimePaid Employees Matter DayGenerous Community Grant OpportunitiesEmployee Resource GroupsMedical, Dental, Vision401K with Company MatchLong-Term and Short-Term DisabilityCritical and Accident BenefitsFamily Related Time OffEmployee Assistance ProgramEmployee Referral ProgramRewards and RecognitionReady to turn conversations into connections and opportunities into earnings? Apply today and grow your sales career with us.We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities.J-18808-Ljbffr