Technical Support Representative

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, the UK, China, and beyond.To learn more about what we make possible, meet some of our customers or take a look at some of our products.What you’ll do: Our products have the power to change lives by giving a voice to people with communication challenges. When our customers need help unlocking the potential of Tobii Dynavox technology, our Customer Service & Tech Support Team steps in with savvy, empathy, and enthusiasm.As a Technical Support Representative, you will be responsible for handling incoming calls, emails, and chat requests received via direct contact, assignment, or Queue/Call Center line.This role is specifically for the mid-shift (10:00-6:30 ET) but will eventually transition to the late shift (12:30-9:00 PM ET).Where you´ll workThis is a fully remote role. While you’ll be working from home, coworkers from around the world are just a Teams call away.Your days will be filled with:Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistanceProvide callers with training and troubleshooting support to address problems or concernsRespond to email messages and chat requests and work with customers to resolve issuesDocument all calls and interactions including emails and chat requests in the Call Center databaseArrange for product repairs when necessaryUpdate customer demographic or personal information in the databaseEscalate problems/issues to the Technical Support Supervisor when warrantedPerform various other tasks as assignedQualificationsWe are looking for someone who has:High School DiplomaAssociate Degree in Information or Computer Science preferred2-3 years of technical experiencePrevious Call Center experience a plusFluent in Spanish or French a plusWired ethernet connection, quiet work environment requiredSkills needed to be successful in this position:Interpersonal, oral, and written communication skillsEnunciation and phone etiquette skillsAbility to adapt communication style to better respond and meet the needs of the callerMS Office Word and OutlookWindows navigation skillsiPad OS navigation skillsKeyboarding skillsFamiliarity with database applications, spreadsheets, and relational databases is a plusAdditional InformationWhere we stand:We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled