CTI Technical Services Specialist

This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption.Job DescriptionAt AFB International , we are passionate about making pet food more enjoyable for pets around the world. As a global science and technology leader in pet food palatability, we develop and manufacture innovative liquid and dry palatability enhancers that help create better-tasting dog and cat foods, treats, and supplements.As part of Ensign-Bickford Industries, Inc. , a privately owned high-technology organization, AFB International operates across North America, Europe, Latin America, Mexico, Australia, and China - partnering with pet food manufacturers to deliver solutions pets love and pet owners trust.We are currently seeking a CTI Technical Services Specialist (level based on experience and education) to join our North America Customer Technical Insights (CTI) team.About the RoleThis is an exciting opportunity for a technically minded, customer-focused professional who enjoys combining science, innovation, and collaboration.As a member of our customer-facing R&D team, you will apply your scientific expertise in palatant formulation to support business growth, customer success, and product innovation. You'll collaborate closely with Sales, Marketing, Quality, Regulatory, and R&D teams while partnering directly with customers to solve technical challenges and develop tailored solutions.In this role, you will report to the Head of Customer Technical Insights - North America and have opportunities to:Work on global and regional customer projectsPresent at industry conferencesSupport customer visits alongside Sales teamsInfluence future product and technology developmentWhy Join AFB International?Our CTI teams span North America, Europe, Asia Pacific, and Latin America, giving this role a truly global perspective. We foster a collaborative, science-driven environment where innovation, customer insight, and teamwork drive success.You'll be part of a company that:Encourages cross-functional collaborationValues scientific curiosity and innovationSupports professional growth and developmentOperates at the forefront of pet food technologyKey ResponsibilitiesProvide customers with technical expertise related to palatant applications and documentationConduct laboratory trials, shelf-life assessments, and product safety testingPrepare technical reports and manage product specificationsCollaborate internally with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requestsCoordinate customer complaint investigations and route issues to appropriate departmentsSupport complex technical inquiries and problem-solving initiativesManage customer sample shipments and oversee transitions from sample phase to productionDevelop and maintain team dashboards and technical documentationPartner with interdisciplinary teams to drive project successWork directly with customers to understand operational needs and solve technical challengesWhat We're Looking ForQualificationsBachelor's or Master's degree in Food Science, Food Technology, Animal Nutrition , or related field3+ years of experience in the food or feed ingredient industryExperience in Technical Applications, R&D, or Customer Technical ServiceFluent English communication skills and comfort working in an international environmentSkills & CompetenciesStrong analytical and problem-solving abilitiesExcellent organizational and documentation skillsAbility to manage multiple priorities in a fast-paced environmentCollaborative mindset with strong teamwork and networking skillsCustomer-focused approach with an innovative and entrepreneurial mindsetStrong communication and presentation skillsComfortable working cross-functionally with Sales and R&D teamsReady to Make an Impact?If you are passionate about science, customer collaboration, and innovation in the pet food industry, we'd love to hear from you.Join AFB International and help shape the future of pet nutrition - one great-tasting product at a time.AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.