Membership Coordinator

Job TypeFull TimeLocation: NYCAnnual Salary: $45,000 - $50,000 this role is overtime eligibleCompany DescriptionMore than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.Volo is a movement-for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they're connecting with, and share experiences over the length of a season.If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.Ranked Among Inc-5000 Fastest Growing CompaniesOver 450,000 Adult Participants NationwidePartnering with Volo Kids Foundation, to serving more than 20,000 kids in free youth sports programs11 City markets & counting ...ROLE SUMMARYDaily Sports Product:Lead the local Pickups, Daily Play, Tournaments, Happy Hours, and EventsWork with National operation teams to determine and build out programming needs Assure quality control and strength of daily sports programs Analyze performance data, past signups, and pricing to fine tune daily sports offerings Market research on performance overseeing feedback loop of why people cancel/what are people interested inWork closely with the national Volo Pass team for membership tie-ins Spearhead efforts to grow the local daily sports program user base through increased membership sales and marketingExecute all functions pertaining to new membership, onboarding of members, and member retentionCustomer Service:Resolve any emerging problems that our customers might face with accuracy and efficiencyAnticipate and provide proactive solutions to prevent problems from arising in the futureTrain local teams to provide excellent on-site experience Monitor player experience feedback and run focus groups to improve product Act as local Volo Pass member conciergeProvide onsite and online customer service Operations:Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessarySupport on-field game day operations of daily sports programmingBuild game schedulesMake weather decisions, communicate to players & reschedule games accordinglyUpdate the daily program planning sheet Update Website - programs, rules, venues, policiesAssist with the training of part-time staff on the execution of daily sports programmingQualificationsMUST-HAVESMinimum of 1-3 years of professional experienceAbility to work nights and weekendsCan coordinate organizational tools and resources effectively and comfortably Can navigate a fast-paced, ever-changing environment with minimal supervisionExcellent written and verbal communication skillsDynamic personality interested in working in, and contributing to, a fun and active sporting environment"WOW" US WITH ...Experience in sport or event management and/or business development capacityExcellent organization skillsReady to join our team? What are you waiting for?!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Job Questions:Are you available to work evenings and weekends?Are you authorized to work lawfully in the United States for Volo?Will you now or in the future require Volo to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.