Front Office Transformation Advisory, Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.RSM's Enterprise Strategy practice is currently seeking a Manager of Front-office Transformation and Sales Operations with a strong experience design consulting background. As part of the Enterprise Strategy practice, you will draw from your experience and knowledge to contribute to delivery of client projects, some new opportunity pursuits, and take a consultative approach to growing strategic accounts.This will require you to collaborate with other RSM practices where experience transformation is integrated with multiple RSM practices. The primary component of this role will be operating model design (in Sales functions), business process design and improvement, organizational digital and experiential transformation, whereby helping to scale front-office transformation as a practice and set of disciplines, development of assets and expansion of service offerings within RSM are secondary components of this position.Enterprise Strategy engagements involve the analysis, development and documentation of improvement opportunities, e.g. business process mapping and will include technology implementation and training components of front-office focused technologies, such as CRM systems (i.e. Salesforce CRM, Microsoft Dynamics CRM, Hubspot, etc.), Customer Contact / Support Systems (e.g. Salesforce Service Cloud, Zendesk, etc.) and to a lesser degree Marketing Automation Systems (e.g. Marketo, Salesforce Marketing Cloud, etc.). Our work requires process analysis, project management skills and the ability to work in collaborative teams, primarily remoately as well as at client locations. This position will be directly involved with relationship management, supervision of staff, onsite client projects and development of Experience Transformation services within the larger marketplace, including demonstrating RSM capabilities related to: human-centered strategic consulting, design, brand & marketing, customer/employee experience solutions and transformation deliverables.The Front-Office Transformation and Enterprise Strategy practice is exciting, growing and offers tremendous career opportunity. This position is ideal for someone who is looking for an entrepreneurial opportunity within the security of a well-established firm.Basic Qualifications:Bachelor's Degree or equivalentMinimum 8+ years of experience in a consulting firm providing consulting servicesExperience consulting on large solutions-based projects, which include Sales Technology, such as CRM systemsDemonstrated ability to work independently to gather facts, organize data, analyze research and other organizational data to identify relevant issues and support findingsStrong technical knowledge and experience with how sales functions leverage CRM systems to improve operationsTechnical knowledge of CRM-to-ERP in Lead to Order and Order to Cash processesExpertise in applying design principles and practices in developing creative solutions to client's complex challenges and market opportunitiesExperience with practice development and management, marketing and thought leadership resulting in new business relationshipsIndustry experience in marketing, sales, service operationsExperience in managing client relationships and leveraging them to expand the Firm and Experience Transformation as a practiceAbility to effectively manage overall client relationships to exceed client expectations in a sophisticated large consulting firm environmentAbility to provide effective communication to client project teams, executive sponsors and internal practice groupsAbility to develop and maintain strong relationships with centers of influence and professionalsAbility to create clarity from ambiguity and communicate a narrative to multiple stakeholders, internal and with the client, that establish a position from which to effectively launch services that will solve problems and exploit opportunities.Strong written and verbal communication skills and ability to articulate, write and present information in a clear and understandable mannerAbility to travel as neededPreferred Qualifications:Bachelor's Degree in business disciplineStrong technology skill-set, including systems management or implementation experience;Motivated to work and contribute in a fast-paced, team-oriented, client focused environment;Natural aptitude for solving problemsSelf-starter who can work independently with minimal supervisionDriven to exceed client expectationsAbility to balance multiple prioritiesPresents themselves in a professional manor interacting with business owners and executive teamsAt RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.Compensation Range: $126,500 - $254,700Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.