AWS Cloud Engineer

Senior AWS Connect Engineer (Level III)Addison, TX Area | HybridWho We AreCornerStone Technology Talent Services specializes in delivering elite engineering talent into complex, enterprise-scale transformations. We partner with organizations modernizing critical platforms—giving engineers the opportunity to own architecture, solve hard problems, and build systems that actually matter at scale.Why This Role Stands OutThis is a hands-on, architecture-driven role focused on building a modern, cloud-native contact center platform using Amazon Connect and the broader AWS ecosystem.You won’t be maintaining legacy systems—you’ll be:Re-architecting and scaling a mission-critical CX platformDriving a full cloud ownership transformationBuilding event-driven, AI-enabled customer engagement systemsIf you’ve worked in environments where Amazon Connect is more than just configuration—this is that next-level opportunity.What You’ll OwnArchitecture & Platform EngineeringDesign and implement enterprise-scale Amazon Connect solutionsBuild resilient, multi-region architectures with high availability and fault toleranceDefine routing strategies, IVR flows, and contact orchestration at scaleServerless & Event-Driven EngineeringDevelop distributed systems using:AWS LambdaAPI GatewayDynamoDBSNS/SQS event pipelinesArchitect loosely coupled, event-driven workflows across the platformContact Center ModernizationRebuild and optimize:Contact flows (IVR)Intelligent routing and queueingVoice + chat + digital channel integrationsTransition from vendor-dependent solutions to fully internalized AWS ownershipAI-Driven Customer ExperienceImplement and enhance:Conversational interfaces (Lex or similar)Chatbots and virtual agentsReal-time analytics and sentiment-driven routingContribute to a next-gen CX strategy focused on automation and intelligenceInfrastructure, Automation & DevOpsDefine infrastructure using Terraform or equivalent IaC toolsBuild and optimize CI/CD pipelinesEnable consistent, scalable deployments across environmentsPerformance, Observability & ReliabilityLeverage CloudWatch, logging, and tracing for system visibilityDiagnose and resolve latency, scaling, and reliability issuesEngineer for high throughput and low-latency interactionsTechnical LeadershipAct as a senior-level contributor and technical leaderInfluence architecture decisions and engineering standardsMentor engineers and elevate overall team capabilityWhat You BringCore RequirementsDeep, hands-on experience with Amazon Connect in production environmentsStrong background in AWS architecture and distributed systemsProven experience building contact center / IVR platforms at scaleExpertise with:Lambda, API Gateway, DynamoDBEvent-driven/serverless architecturesExperience with Terraform (or similar IaC tools)Strong understanding of CI/CD and DevOps best practicesWhat Separates Top CandidatesExperience leading or contributing to large-scale platform migrationsExposure to AI/ML integrations within contact centers (Lex, speech analytics, etc.)Ability to think beyond implementation—toward platform strategy and scalabilityBackground in high-availability, customer-facing systems