Customer Experience (NJ)

Title: Customer Experience RepresentativeLocation: HybridHire Type: Contract, 6 MonthsTarget Pay Rate: $22.00/hourSchedule: Monday–Friday, 9:00 AM–5:30 PMLocation: Metuchen, NJ 08840Must Have Skill Set:Strong customer service and communication skillsAbility to interact with customers in a professional mannerBasic computer proficiency, including Microsoft OfficeStrong organizational and teamwork skillsAbility to work effectively in a fast-paced, collaborative environmentAble to manage deadlines and time-sensitive tasks with accuracyStrong written and verbal communication skillsHigh energy, strong work ethic, and adaptability in a growing organizationOverview:We are seeking a Customer Experience Representative for a 6-month contract opportunity. This role is ideal for someone who enjoys helping customers, communicating across teams, and working in a fast-paced environment. The Customer Experience Representative will support day-to-day customer interactions, maintain professionalism in all communications, and help ensure a positive customer experience while balancing multiple priorities and deadlines.Job Duties:Interact with customers in a professional and courteous mannerRespond to customer inquiries and provide support as neededMaintain accurate communication and follow-up with internal and external contactsSupport customer experience processes and administrative activitiesUse Microsoft Office and other basic computer systems to complete daily tasksCollaborate with team members to ensure efficient workflow and service deliveryPrioritize tasks and manage responsibilities in a deadline-driven environmentMaintain a high level of organization and attention to detailAdapt to changing priorities and support a growing, fast-paced team environmentQualifications:High School Diploma, GED, or equivalent experience required0–1 years of prior relevant experienceExcellent customer service and interpersonal skillsStrong written and verbal communication skillsBasic computer skills, including Microsoft OfficeGood organizational, time management, and teamwork abilitiesAbility to work under pressure and meet deadlinesProfessional demeanor and strong work ethicAbility to thrive in a rapidly changing environmentEEO Statement:Sterling Engineering is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics under applicable law.