Technical Director

About the roleWe’re seeking a strategic, hands-on Technical Director of eCommerce to support our Brio Pro business unit. This leader will own the architecture, scalability, performance, and security of our digital commerce ecosystem. You will oversee platform engineering, systems integrations, and technical innovation to deliver a seamless, high-performing customer experience across web, mobile, and emerging channels.This role partners closely with Product, Marketing, Operations, and Finance to translate business strategy into scalable technical solutions that drive revenue growth, operational efficiency, and customer retention.You will report to the VP Brio Pro, with strong cross-functional collaboration across executive leadership.The ideal candidate brings retail or CPG industry experience, thrives in fast-paced environments, and knows how to scale technical ecosystems that unlock measurable revenue growth.What you'll doPlatform Strategy & ArchitectureOwn the technical roadmap for the eCommerce ecosystem (Experience with Shopify Plus and Salesforce Ecosystem preferred).Define and implement scalable, API-first architecture (headless and composable frameworks).Ensure system reliability, uptime, performance optimization, and site speed.Lead platform replatforming initiatives and major architectural transformations.Systems & IntegrationsOversee integrations across ERP, OMS, PIM, CRM, CDP, subscription, and fulfillment systems.Manage middleware and integration layers (e.g., Klaviyo, Ometria, payment gateways, and 3PL APIs).Ensure clean, reliable data flow to power reporting, personalization, lifecycle marketing, and decision-making.Engineering LeadershipLead and mentor engineering teams across front-end, back-end, DevOps, and QA.Establish best practices in CI/CD, code quality, documentation, testing, and security.Manage agency and technology vendor relationships.Build and scale the team in alignment with growth projections.Performance & Conversion OptimizationPartner with Growth and Product teams to enable experimentation frameworks.Ensure infrastructure supports A/B testing, personalization, and advanced merchandising logic.Optimize Core Web Vitals, checkout flows, and mobile performance to drive conversion improvements.Security & ComplianceMaintain PCI compliance and enterprise-grade data security standards.Implement fraud prevention and risk mitigation solutions.Ensure GDPR/CCPA compliance where applicable.Innovation & Emerging TechnologyEvaluate and implement modern tools, AI-driven personalization, and automation solutions.Champion modernization initiatives including headless storefronts, microservices, and edge computing.Balance innovation with disciplined technical debt management.Qualifications8–12+ years of experience in eCommerce engineering or digital platform leadershipExperience scaling DTC businesses ($50M–$500M+ revenue preferred)Deep expertise in API architecture, cloud infrastructure (AWS/GCP/Azure), and CI/CD pipelinesExperience supporting subscription and retention infrastructureStrong business acumen and the ability to tie technical decisions directly to P&L impactProven people leadership experience, including managing managers and specialized technical functionsComfortable operating at both strategic and executional levelsA collaborative leader who can influence cross-functional partners and senior stakeholdersBenefits / PerksWe believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:Medical, Dental, Vision, Life Insurance401K Retirement PlanPaid Vacation TimePaid Holidaysand More!