Hotel Front Desk Supervisor, Wuksachi Lodge

The opportunityDelaware North Parks and Resorts is seeking seasonal Hotel Front Desk Supervisors to join our team at Wuksachi Lodge in Sequoia National Park, California. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.Pay$19.50 - $20.50 / hourInformation on our comprehensive benefits package can be found at .What we offerHealth, dental, and vision insurance*401 (k) with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly payFree shift meal dailyCommuter bonus - $15/day for commutes 35+ miles one-way, $30/day for 50+ miles one-wayEmployee discounts - 50% off restaurant and pizzeria, 20% off other food and beverage, 40% off retailReferral bonus – earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide*Available for full-time, year-round team membersLife in Sequoia National ParkLooking for a job with a side of adventure? Be part of a global team fortunate enough to live and work in the natural beauty of California's Sequoia National Park! Each day inspires in special places like this.Low-cost shared dormitory housing available for $65/ week, including utilities and wi-fiHousing includes free on-site laundry and a communal area for cookingLive amongst the giant sequoiasAccess to hundreds of miles of hiking trails with campsites, caves, mountains, rivers, and lakes to explore!What will you do?Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersCoordinate with housekeeping departmentMore about youAt least 2 years' experience in hospitality, front desk experience is preferredPrior supervisory experience preferredComputer literate in MS Office programs; some experience with property management systems preferredMust be fluent in English language both spoken and writtenNo college degree requiredShift detailsDaysEveningsHolidaysM-FEvenings as neededWeekends8hr shiftOT as neededWho we areSequoia National Park offers an opportunity to see the giant Redwoods that cannot be found anywhere else in the world. The work itself is exciting, and there are a lot of career opportunities for advancement and opportunities to transfer to other Delaware North properties located at the state and national parks across the country. We offer on-site housing and discounts on food, beverage, and retail. Shuttle service to town is provided.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality — come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.