Director, Operations Readiness & Transformation - Internal Candidates Only

Description"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from TelecareWhat You Will Do to Change LivesTheDirector, Operations Readiness & Transformation is responsible for driving adoption and alignment of enterprise transformation initiatives across business units, for the ERP implementation. This role serves as a change champion within Operations, ensuringthe new systems, processes, and ways of working are effectively integrated into day-to-day operations.Reporting within Operations and partnering closely with the Transformation Office, this leader translates enterprise strategy into practical, field-ready execution. While enterprise change strategy, approach and tools are defined within the Transformation Office, this role is accountable for executing change within Operations, building leadership alignment, reinforcing adoption, and ensuring sustainability across business units.The Director plays a critical role in advancing process standardization, while ensuring implementation reflects operational realities and drives measurable outcomes.Director, Operations Readiness & Transformation leads the operationscentered ERP readiness, including workflow redesign, process standardization, phased deployment planning, and postgolive stabilization. By balancing enterprise standards with operational realities, this role ensures ERP drives simplification, consistency, and efficiency while supporting workforce stability, regulatory compliance, and uninterrupted care delivery across multiregion programs.Shifts Available:Full Time | Monday-Friday | 8:30am-5:00pmExpected starting wage range is$165,809.87- $204,805.97.Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.What You Bring to the Table (Must Have)Bachelor's degree in business, healthcare administration, organizational development, management, or related fieldEight to 12 plus (8-12+) years of experience in operations leadership, business transformation, or field-based leadership roles.Seven (7) years of professional experience in a healthcare or behavioral health settingStrong understanding of Telecare's operations, preferably in a multi-site or service-based environment.Experience supporting or leading large-scale transformation or system implementations from a business/operations perspective.Experience influencing senior operational leaders and driving adoption across distributed teams.Significant experience in multisite operations spanning multiple geographic regions and service levelsDemonstrated leadership in largescale operational change initiatives, system implementations, or enterprise transformationsProven ability to influence, build consensus, and drive alignment with executive and seniorlevel stakeholdersStrong analytical, problemsolving, and systemsthinking skillsExceptional interpersonal, facilitation, and communication skillsAbility to translate complex system changes into practical, frontlineready operational guidanceWillingness to travel (approximately 10%)Preferred:Advanced degree (MBA, MHA, or equivalent)PMP or enterprise transformation / portfolio management certificationExperience supporting ERP, HRIS, financial system, or enterprise platform implementationsTraining or certification in Lean, Six Sigma, or change management methodologiesWhat's In It For You*Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)Free CEUs, free Supervision for BBS Associate License, coaching, and mentorshipOnline University Tuition Discount and Company ScholarshipsMedical, Vision, Dental Insurance, 401K, Employee Stock Ownership PlanFor more information visit: https://www.telecarecorp.com/benefitsJoin Our Compassionate TeamTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.EOE AA M/F/V/Disability*May vary by location and position typeFull Job Description will be provided if selected for an interview.EOE AA M/F/V/DisabilityEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rightsnotice from the Department of Labor.