Learning Experience Specialist

Overview Envisioned to design and deliver engaging training for Corpay Payables, aligning with the Training & Development division. You will create practical learning experiences, facilitate sessions, and update materials to support learners in performing key tasks confidently. You’ll work across live, virtual, and blended formats, using SOPs and process guides as sources. The role emphasizes continuous improvement, collaboration with the Training Manager, and adapting content as processes evolve. Compensation / BenefitsMedical, Dental & Vision benefits from month 1401k plan enrollmentVirtual fitness classesRobust PTO with holidays, vacation, sick, personal, volunteer timeEmployee discountsPhilanthropic support and community involvement ResponsibilitiesDeliver learner-focused training to prepare associates for key tasksDesign and maintain practical training materials for instructor-led, virtual, blended, and self-directed learningTranslate SOPs, process guides, system instructions, and SME input into clear learning experiencesEnsure consistent course quality by following team standards for design, facilitation, readiness, review, and training administrationMaintain current knowledge of products, systems, processes, workflows, and operational changesIdentify learner confusion, gaps, and opportunities to improve training effectivenessManage assigned training work, course logistics, learner communication, and completion trackingIncorporate feedback from learners, facilitators, stakeholders, and quality reviews to improve content and delivery Key requirements2+ years of experience in training, facilitation, operations, enablement, customer support, implementation, instructional design, or related fieldStrong live and virtual facilitation skillsAbility to design clear training materials for multiple formatsAbility to learn technical systems, workflows, processesStrong verbal and written communicationExcellent organization, time management, and attention to detailAbility to manage multiple classes and deadlines in a changing environmentComfort with SOPs, process guides, system instructions, and evolving processesAbility to ask thoughtful questions, identify gaps, and move work forwardProficiency with Microsoft Office and Microsoft TeamsExperience with Seismic Learning, Monday.com, Salesforce, SharePoint, Articulate, Camtasia, Zingtree or similar tools (preferred)Positive, professional, learner-focused approachstrong facilitation and learner engagementclear communication and audience awarenessproactive problem-solving and curiosityMicrosoft OfficeMicrosoft TeamsSeismic Learning