Technical Project Manager
About TilliWe are a leading provider of cloud-based customer communications and payment solutions to the Electronic Bill Presentment and Payment (EBPP) vertical. In addition, our payment gateway and digital wallet offerings gives merchants a low-cost, real-time processor and consumers the ability to download a wallet to pay others, pay / consolidate their bills and buy goods at checkout - all on their mobile app. We know that technology can truly transform everything we do today, and it is our mission to be the leader in real-time payments and customer communications across multiple industries. To make sure we are continuing our growth trajectory, we are looking for a hardworking, smart, and driven individuals to join our team.Why TilliWith a global footprint and continuously expanding our reach – a career with Tilli will offer you:Fulfilling and challenging projects and verticals: You will be exposed to different scenarios, multiple types of clients, and the most complex business and technology initiatives.Access to the most cutting-edge technologies within our space: You’re always going to be advancing your skillset by learning and working with the newest and most relevant technologies available out there.A positive, energetic and passionate culture: Boring and divided are not in our vocabulary. In fact, it’s amazing to see how, despite our exponential growth, the Tilli culture and community stay as warm, diverse, and close as ever.Plenty of options / opportunities for you to work alongside your peers and grow: We will empower you to dream as big as you want and support you to make your career what YOU want it to be.The below is the JD for your reference.Technical Project Management & Customer OnboardingOwn the complete implementation journey for new customers and existing customer expansionsServe as the technical project manager for new logo implementations and expansion salesManage machine connectivity, ERP system integrations, and custom development project deliveryOrchestrate seamless customer onboarding and drive platform adoption across client teamsBe part of the Sales team to scope implementations and communicate timelines to support new logosBe able to showcase the product capabilities to new logos, partner channels sales initiatives / Demonstrate the solutionsDeliver seamless trial experiences technical resourceCoordinate scheduling, communication, shipping, and touchpoints between internal teams and customersWork alongside technical connectivity experts to ensure successful customer connectivityDeliver comprehensive product training both virtually and onsiteCustomer Success & Revenue GrowthDrive process improvements that enhance customer experience, team efficiency, and scalabilityPartner with Support teams to ensure customers receive exceptional technical and product supportDevelop tracking systems and success metrics for implementations, using data to drive continuous improvementFocus on preventing churn and increasing platform adoption to fuel account expansions and revenue growthProvide support to the sales teamsProvide support to the product teamsWhat You'll HaveCore QualificationsDirect experience in technical project management with a proven track record of customer successSelf-starter mentality with high sense of urgency to solve problems and fill process gapsStrong understanding of discrete manufacturing processes and environmentsExperience managing complex technology implementations in manufacturing settingsUndergraduate degreeCommunication & Leadership SkillsExceptional interpersonal skills with customer-first verbal and written communicationAbility to translate complex technical concepts into clear, actionable terms for all stakeholdersProven ability to influence and align cross-functional teams toward common goalsStrong coaching and training capabilities to drive user adoptionTechnical & Analytical AbilitiesPassion for solving complex technical problems and engaging with customersDemonstrated time management and organizational skills to prioritize multiple initiatives effectivelyDetail-oriented approach with emphasis on execution and measurable resultsExperience with ERP systems, machine connectivity, and custom development projects preferredRequirementsValid driver's license, reliable transportation, and passportAbility to travel without restriction (up to 25% travel required)Legal authorization to work in the United States