Research Specialist Lead

A company is looking for a Research Specialist Lead - Govt Programs - Remote. Key ResponsibilitiesConduct thorough research and respond to inquiries from internal and external partners in a timely manner Provide information regarding benefit plans to ensure accurate claims processing and client/member satisfaction Serve as a subject matter expert and assist in identifying process improvement opportunitiesRequired QualificationsHigh School diploma or equivalent GED 4 years of experience in customer service, benefit plans, grievances, or appeals in the Medicare space Must be eligible to work in the United States without the need for work visa or residency sponsorship