System Engineer / IT Support

Company DescriptionPricon Enterprise Technologies, established in 1985, is a trusted leader in technology consulting and services. We specialize in delivering comprehensive solutions including Enterprise Storage, Virtualization, Resilient Network Infrastructure, Data Center Technologies, and Lifecycle Management. With a commitment to 24/7 support and uncompromised service, Pricon caters to enterprise, small and mid-sized businesses, government, and educational sectors. Our mission is to provide scalable and innovative technology solutions designed to support the growth and efficiency of our clients.Role DescriptionThis is a full-time on-site role located in Anaheim, CA, for a System Engineer / IT Support professional. The role involves designing, implementing, and maintaining system infrastructure; troubleshooting technical issues; and providing day-to-day system administration. The System Engineer / IT Support professional will also offer technical support to ensure the stability, efficiency, and security of IT systems.Responsibilities:Install, maintain, update, and monitor Servers (physical and virtual), Rack and Blade systems, Network Equipment, Firewalls, Switches, Backup Hardware and Software, operating system updates and patches in various environmentsProvide technical assistance with desktop hardware and software including Microsoft Office 365Resolve issues for clients via phone, on site, or remotelyProvide onsite break/fix service when necessaryRecommend hardware and software improvementsTrack customer issues and resolutionsKeep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences.Maintain meticulous client specific documentationUpgrade systems and processes as required for enhanced functionality and performanceQualifications:Experience with deploying managing and maintaining Windows Server, Software Windows Domains and Active Directory as well as Entra ID Connect for Azure connectivityAbility to install, maintain and monitor Virtualized platforms (VMWare and Hyper-V)Experience with VMWare ESX and Vcenter in redundant environmentsWell-rounded knowledge and experience with storage solutions (HPE , Nimble, MSA)Ability to design implement and maintain various disaster recovery solutionsProficiency in configuring, managing, and troubleshooting firewalls, switches, wireless access points, controllers and routers from various manufacturers.Ability to setup and monitor Firewalls, Routers, Switches and WifiAbility to install and maintain security solutions such as Endpoint Security, Syslog databases and MDR solutionsHPE servers and blade servers and chassis break/fix certification and experience highly desirableIndustry certifications preferred but not required (CCNA, MCSE, Server+, VMWare, Veeam, HPE)Desktop troubleshooting, diagnosis and problem resolutionApplicants must also have the following skills:At least six years experience relevant IT ExperienceAt least three years working for an MSP, VAR or IntegratorAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanorAbility to identify problems and suggest solutionsAbility to clearly communicate and with co-workers, customers and collaborate with vendorsAbility to start and finish a support ticket or a project self-sufficientlyAbility to prioritize problems and resolve themAbility to take and give instructionWillingness to be trained in hardware and software technologies.Please send full resume and list of certifications.