Desktop Support Specialist

OverviewSenior Executive Talent Acquisition @ Coforge | MBA in HR and MarketingJob Title: Desktop Support SpecialistSkills: Level 2 technical support, Purchase desktop hardware & software, Active Directory, Rotating on-call supportExperience: 2-5 YearsJob Type: ContractLocation: Alpharetta, GAResponsibilitiesProvide Level 2 technical support to end-users through in-person, phone, and remote assistance.Provide clear documentation in tickets and escalate to the appropriate support team or vendor where needed.Build and image computers for new users or replacement PCs.Follow standard Incident Management & Service Request processes and help maintain our Knowledge Base.Purchase desktop hardware & software.Create and update Active Directory accounts.Leverage 3rd party vendors to resolve issues & fulfil requests.Support onsite office technology including printers, cameras, displays, etc.Rotating on-call support on weekends.Seniority levelEntry levelEmployment typeContractJob functionInformation TechnologyIndustriesIT Services and IT ConsultingJ-18808-Ljbffr