JDE Production Support
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Zenox Global, LLC, is seeking the following. Apply via Dice today!JDE Production SupportCumming, GA12 MonthsDesired Competencies (Technical/Behavioral Competency)Must-Have**(Ideally should not be more than 3-5) JDE WorldSoft A7.3 or onwards versions -(Mandatory) JDE World - SVR, DW, VO, PO, UDC, DD, WW, RDA, FDA, SDA-(Mandatory) JDE Functional: WMS, SnD, Finance - (advantages) AS400 - DB2/400, SQL/400, SQLRPGLE, RPG, RPGLE. CLLE, CL-(Mandatory) Tools: ALDON, HAWKEYE, DBU, UCT, JIRA, ServiceNowGood-to-Have JDE product, WMS or PKMS - experienceResponsibility of / Expectations from the Role: Own day to day stability of JDE World applications on IBM i / AS/400 (Tier 0/Tier 1). Monitor PROD alerts, jobs, and interfaces; triage issues, restore service fast, and escalate critical alerts per SOP. Provide on call support, handle incident intake, impact assessment, and customer communications until closure. Perform root cause analysis (RCA) for Sev 1/Sev 2 incidents; implement permanent fixes and preventive controls. Support change windows/outages/maintenance, validate post deploy health, and ensure rollback readiness. Maintain and execute operational runbooks, escalation paths, and first hour checklists. Track and close related incidents/problems, coordinating with infra, network, DB, and downstream application teams. Produce and distribute daily/weekly/monthly operational reports/dashboards (incidents, trends, SLAs).JDE Production Support — Technical Skills: Strong hands on with IBM i (AS/400) operations and tooling. Ability to analyze and fix issues using CLLE, RPGLE, SQLRPGLE; validate data with SQL400. Experience supporting JDE World modules (Supply Chain/Finance) in production, including job streams, batch runs, and integrations. Familiarity with API/interface checks (e.g., Postman/SOAP UI when relevant to JDE integrations). Comfortable reading logs, job spool files, and system messages to isolate faults quickly.Process & Governance: Work within ITSM processes (e.g., ServiceNow) for Incidents/Problems/Changes; keep tickets current and accurate. Document RCA, resolution steps, KB articles, and keep SOPs up to date. Contribute to alert tuning and thresholds to reduce noise and improve MTTR. Support Agile/Scrum ceremonies as needed for production backlog and problem tickets.