Head of Retention

About UseJam is a bootstrapped consumer products company that has built, scaled, and exited multiple brands — all without ever taking a dollar of outside capital. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.We're not a startup hoping something works. We're a team that has done it repeatedly — taken products from zero to eight figures, landed them on retail shelves nationwide, and built real brands that consumers love. We operate like a holding company with the speed of a startup: small team, no bureaucracy, massive ownership.This is the place where you'll see the entire machine — sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail — all under one roof. If you want to learn how consumer products actually get built and shipped at scale, there is no faster education than this.What You'll DoOwn customer lifetime value by developing and executing strategies that increase repeat purchase rate and subscription longevityBuild and optimize systems that proactively identify and retain at-risk subscribersCreate and manage winback and reactivation campaignsOversee lifecycle marketing across email and SMS platforms (Klaviyo or similar)Build and optimize automated flows, segmentation strategies, and promotional campaignsMaintain dashboards tracking churn, retention, cohort behavior, and LTVAnalyze data weekly to identify trends and performance improvement opportunitiesForecast retention performance and recommend growth initiativesPartner with Growth to align acquisition messaging with retention strategyCollaborate with CX to implement customer feedback into lifecycle improvementsDesign onboarding, post-purchase nurture, subscription save, and loyalty programsLead ongoing A/B testing across messaging, offers, timing, and segmentationAdvocate for the customer experience using both quantitative and qualitative insights You'll Love This Role IfYou're energized by improving retention metrics and extending customer lifespanYou enjoy diving into dashboards and extracting actionable insightsYou like building systems that scaleYou thrive in cross-functional collaborationYou're both strategic and hands-onYou move quickly and iterate often This Role May Not Be a Fit IfYou prefer acquisition over post-purchase strategyYou dislike reporting, metrics, or performance analysisYou need large teams or long timelines to executeYou avoid testing and iterationYou prefer following fixed playbooks rather than building new processes Requirements5+ years of experience in retention, lifecycle, or CRM marketing (ideally within subscription or DTC brands)Deep hands-on experience with Klaviyo or similar ESP and SMS platformsProven success improving LTV and reducing churn in a subscription businessStrong analytical skills with experience in cohort analysis and forecastingExperience partnering with CX teams to implement customer feedback loopsStrong communication and project management skillsAbility to think strategically while executing quickly and independentlyBenefitsCompetitive base salary designed to reward high performance and impact401(k) plan with company matchingComprehensive health benefits including medical, dental, and vision coverageStock option plan so you can share in the value you help buildGenerous paid time off and company holidaysReal ownership and autonomy to drive measurable growthOngoing professional development opportunities as we scale Salary$160,000 - $220,000Why EjamWe build and scale category-leading eCommerce brandsWe operate with speed, ownership, and accountabilityIdeas move quickly from concept to executionEvery team member has direct impact on company growthWe value operators who think strategically and execute decisively Equal Employment OpportunityEjam is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all team members feel valued and respected. We do not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, medical condition, genetic information, or any other characteristic protected by applicable federal, state, or local laws.We believe diversity drives innovation and strengthens our ability to serve our customers. All qualified applicants will receive consideration for employment based on merit, qualifications, and business needs.