Data Services Generalist (Fully remote)

Who We Are & What We Do: Branching Minds' mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 400+ districts from over 40 states, our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.We don't play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit Corporation. We prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference in the world.If using innovation to reimagine education in service of equity energizes you -- join our team!The Calling:The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that's managing implementations during peak onboarding seasons or supporting existing customers' data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform.What You'll Do:Guide customers through the data onboarding process, including data integration and platform configuration. Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirementsConnect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platformCreate, execute, and adapt implementation plans to fit the unique needs of each customerMaintain regular communication with customers regarding implementation progress, data ingestion, and configurationsMonitor, troubleshoot, and escalate data issues during implementation, proactively identifying risksDocument and track implementation processes and decisionsAct as a liaison between district partners and internal teams, advocating customer needs and providing feedback to improve processesProvide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needsResolve customer data inquiries promptly and effectively, adhering to KPI targetsReview, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issuesMaintain accurate customer data profiles, including their systems, file formats, and integration detailsSupport Customer Success Managers in addressing ongoing customer data needs and facilitating district expansionsFacilitate regular outreach to ensure timely data file sharingExecute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communicationSupport customers with new integrations, changes in data-sharing, and offboarding when neededAct as a subject matter expert on BRM data processes, translating technical concepts for non-technical usersDeliver ongoing data support for all customer segments, ensuring their needs are met effectivelyAdditional responsibilities may be assigned as neededRequirementsWhy We Want You:2-3 years of experience providing exceptional customer-facing data supportEffectively translate data and technology concepts to a non-technical audienceHighly skilled at guiding complex processes that require connecting, mapping, and understanding multiple sources and systems simultaneouslyAble to effectively work through multi-step problems, processes, and tasks with a high level of organization and sharp attention to detailKnowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS dataGreat at prioritizing multiple needs and organizing time to complete tasks in a timely mannerLove data tracking and maintenanceMicrosoft Excel = your happy placeHave great oral, written, and interpersonal skills providing a high level of customer serviceEager to enhance and grow your technical skill setPassionate about improving education and committed to equity of success for all learnersComfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple prioritiesLucky Us If You Have:(No biggie if you don't)Proficiency with data validation, transformation, and troubleshooting in Excel/Google SheetsFamiliarity with SQL and database querying for data validation and troubleshootingExperience working with data integration tools, APIs, or SFTP file transfersAbility to interpret and troubleshoot CSV/flat files, XML, and JSON formatsInterview Process:If we are a match, you can expect a total of 3 steps in the interview process after the initial application30-minute Phone Screening 60-minute Asynchronous Skills Interview with internal teams which will include a data activity and short writing prompts60-minute Group Interview with members of the Data Services & Implementation TeamsBenefitsWhat We Offer You:Check out our Benefits & Perks Fully remote!Base annual compensation for this role is based on experience, level of expertise, and geographic locationAn awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and studentsIn Our Own Words We Are...Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, "Best Idea Wins," Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots.Our Commitment to Diversity, Equity & InclusionAt Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment.Our Commitment To People With DisabilitiesBranching Minds is committed to disability inclusion and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at info@branchingminds.comE-VerifyBranching Minds participates in the E-Verify program, which is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies the employment eligibility of newly hired employees by comparing information entered by the employer on the Form I-9, Employment Eligibility Verification, against records available to DHS and SSA to confirm employment eligibility. Please click the following links to learn more: E-Verify Participation; Right to WorkWe are proud to be Great Place To Work® Certified™.