Information Technology System Specialist

Note: This is a IT Support role and the ideal candidate should have experience in Mac, Windows Operating Systems and Desktop Applications. This is 5 days onsite role in Boston, MA.Description:Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applicationsThis role provides primary-tier one telephone and remote support for user technologies. Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future. May serve as backup for walk in or field support. May help with light repairs or providing support for internal IT related services. Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations. Provide primary support to resolve issues relating to computer and printer repair. Ensures documentation is accurate and updated regularly. May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources. Track all client interactions and document work process. May support student’s users in computer labs. Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.