Support Analyst

To Apply: submit a resume and cover letter to hr@logismn.gov.LOGIS has an opportunity for a Support Analyst within our Utility Billing Application Support Team. Responsible for providing support to the users of LOGIS applications on a daily basis. This assistance includes functioning as a source of information, providing guidance and instruction in the use of all aspects of the LOGIS Management Information System; and performing problem-solving tasks as required by the users. Support may be over a ticketing system (HALO), email, virtual meetings (Teams), at a client site, within a user group meeting, or as part of LOGIS training. The majority of support is performed through the ticketing system.Summary of Essential Functions of position include:Have an understanding of Management Information System.Training and certifications of the knowledge of assigned application operations from both a user and technical viewpoint. Gain/maintain knowledge of operational procedures to ensure the highest level of support, consultation, and training for our users.Knowledge of database procedures to support SQL access, queries, and special requests; coordinate support with other teamsAssist/Prepare training materials for presentations to the users.Train end usersAssist/Prepare changes to applicable user manuals and online help to correct errors, clarify information, or reflect system modifications and enhancements.Participating in site visits as needed for the purpose of maintaining an awareness of any problems or special needs a user may have, and to build strong client relationships.Assist with the QA Test program/application changes in accordance with implementation standards.Facilitates user group activitiesPerform problem investigation as required by users; assist with formulating recovery strategies that involve the least impact possible to the users.Acquire the knowledge to gain the ability to recommend changes to the applications as errors or deficiencies are discovered.Analyzing and defining users’ requirements for system enhancements and modification in accordance with approved standards.Participate in converting and/or implementing applications for new and existing clients.Required Qualifications:Bachelor’s degree in business administration, Accounting, IT, or related field from an accredited college or university.Minimum of three years providing intermediate level of user support.Minimum of three years demonstrated experience working in a data processing environment, preferably providing application support to end users.Demonstrated excellence in interpersonal communication, with the ability to collaborate effectively across teams and departments.Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical issues.Clear and professional communication skills, both verbal and written, with attention to detail and audience.Proven ability to work independently with minimal supervision, as well as thrive in a team-oriented environment.Preferred Qualifications:The completion of some Management Information Systems courses is preferred.Some previous applications support experience desired.Some previous software implementation experience desiredExperience providing user support for software applicationsApplicants must be authorized to work in the United States without the need for current or future sponsorship. LOGIS participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.We strive to be a premier employer offering competitive compensation and a generous benefits package, including participation in the PERA pension plan. In addition, we offer a hybrid work schedule. The hiring range for this position is $85 - $100K annually. Salary will be dependent on qualifications and experience. The position is open until filled. Applications will be reviewed as they are received. Please submit a resume and cover letter to hr@logismn.gov.LOGIS is a local government, supporting 54 cities and 13 counties in Minnesota directly impacting 2.5 million lives. If you believe in a mission that focuses on supporting the communities in which we live so they can thrive, and if your work purpose is to make a meaningful contribution and to be a part of something special, then you’ll want to join the LOGIS team.