Information Technology Support Technician
About the CompanyOur client, a financial consulting firm, is seeking a Help Desk Support Technician for their Washington DC office. Candidate MUST be familiar with MAC and Apple platforms and devices.About the RoleThis person will provide day-to-day technical support for employees in the DC office and remotely support employees and offices across the country. This role reports directly to the Chief Technology Officer. The position will be 4 days per week in the office and 1 day remote. The ideal candidate has 1–3 years of hands-on IT support experience, is comfortable supporting Apple devices, and has experience with tools such as Jamf, Okta, Microsoft 365 administration, Zoom, and Zoom Rooms. This role is well suited for someone who is technically capable, service-oriented, organized, and comfortable supporting employees both in person and remotely in a fast-paced business environment.ResponsibilitiesProvide first and second level technical support to employees and office technology in person and remotely across multiple locationsConfigure, deploy, and troubleshoot Apple devices using JamfSupport and troubleshoot Apple hardware, including MacBooks running macOSSupport user lifecycle processes, including onboarding, offboarding, account creation, permissions, and access changesAdminister and troubleshoot Okta, including SSO, MFA, user access, and application assignmentsSupport Microsoft 365 administration, including user accounts, licenses, mailboxes, distribution lists, shared mailboxes, groups, email forwarding, and basic Exchange Online troubleshootingAssist with email management tasks, including mailbox access, aliases, spam/quarantine review, retention-related requests, and user email configuration issuesTroubleshoot Zoom meetings and user accountsRemotely support Zoom Room conference room technology in other company locations, coordinating with local staff or vendors as neededAssist with IT documentation, knowledge base articles, and standard operating proceduresEscalate complex issues to senior IT staff or vendors as neededSupport basic network troubleshooting and connectivity issuesHelp enforce IT security policies and best practicesQualifications1–3 years of experience in a help desk, desktop support, IT support, or similar technical support roleHands-on experience supporting Apple hardware and macOSFamiliarity with Jamf or similar mobile device management platformsExperience with Okta administrationExperience with Microsoft 365 administration, including user accounts, licenses, mailboxes, groups, and basic Exchange Online supportExperience supporting Zoom and Zoom RoomsStrong troubleshooting skills across hardware, software, identity, email, and collaboration toolsExcellent communication and customer service skillsAbility to support employees professionally both in person and remotelyStrong organizational skills and attention to detailAbility to manage multiple requests and prioritize effectivelyComfortable documenting issues, resolutions, and repeatable processesPreferred SkillsBasic networking knowledge, including Wi-Fi, DNS, DHCP and LAN troubleshootingExperience supporting conference rooms, AV systems, or workplace technologyPay range and compensation package[Pay range or salary or compensation]Equal Opportunity Statement[Include a statement on commitment to diversity and inclusivity.]