Assistant General Manager, Sales

What you'll be doing?The Assistant General Manager (AGM), Sales is a key business partner to the General Manager, responsible for leading Product Sales Managers (PSMs) and driving sales, service excellence, and operational performance across assigned categories and brands. This role serves as a critical link between global merchandising teams and customers, ensuring merchandising strategies are effectively executed while continuously improving team productivity, customer experience, and commercial results. Drive Store Productivity & Service ExperienceLead and develop a team of Product Sales Managers (PSMs) to execute merchandising and sales strategies aligned with Global and Division Merchant prioritiesDrive customer penetration, spend targets, market share growth, and overall store productivityEnsure PSMs are knowledgeable in brand strategies, assortments, collections, and storytelling, and effectively translate this knowledge to their sales teamsPartner with Merchandising and Marketing teams to execute promotional calendars and in-store initiativesEncourage proactive selling behaviors that increase sales, customer engagement, and team productivityMonitor competitor activity and market trends to identify opportunities and risksParticipate in sales forecasting and support redevelopment initiatives as requiredBuild strong partnerships with lease brand partners and JV stakeholders to ensure seamless collaboration and business growthTeam Leadership & Talent DevelopmentCommunicate company objectives and ensure teams remain focused on customer experience, productivity, and sales performanceEstablish clear goals and accountability measures for PSMs and sales teams through regular coaching and performance reviewsTrain, coach, and motivate teams to meet or exceed sales and profitability goals while role modeling DFS values and service expectationsPartner with the General Manager and Human Resources to support succession planning, employee engagement, retention, and development initiativesAddress performance concerns promptly and implement corrective action plans when necessarySupport recruitment and selection of management, team lead, and sales talentStore Planning & PresentationPartner with Store Operations, Merchandising, and Visual teams to execute store presentation, promotional activities, and visual merchandising standardsEnsure consistent execution of DFS and vendor visual merchandising directivesMaintain a safe working environment by ensuring health and safety procedures are followed and risks are addressed appropriatelyCommunication & External EngagementCollaborate with cross-functional partners including Operations, Talent Management, Merchandising, Marketing, and Global CSC teams on store priorities and business needsRepresent DFS professionally through participation in community, charity, and local initiativesPromote a positive professional image and uphold DFS values at all timesIdeal CandidateBachelor’s Degree in Management, Business or equivalent preferred4 years’ retail store management required; regional and market leadership experience with merchandising and financial accountability highly desiredAble to effectively operate in a culturally diverse environment with astuteness and sensitivityAble to work under stringent deadlines and high pressure and be able to prioritize a heavy workload with multiple deadlinesStrong analytical skills; ability to work with complex issueAble to make sound decisions with relevant facts at hand; do not shy away from conflictGood problem solving skillsStrong communication skills, both oral and written and be comfortable in making high level presentations Ability to work independently and on weekends and outside of regular office hours, if required Benefits: Day One Health Benefits401k Plan ContributionsPaid Time OffPaid HolidaysBonus EligibleParking ReimbursementEmployee Discounts The salary range for this position is $90,000-$140,000. Placement within this range will be based on experience, qualifications, and internal equity. This role is eligible for an annual bonus program.DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.