Customer Service Project Manager

GPA Global operates as your global packaging solutions provider. We offer our clients a holistic solution – providing every service associated with your packaging project. From concept through to design, development, production, inspection and logistics, our capabilities touch all bases. As a global organization with regional manufacturing and logistics sites in Europe, North America, and Asia, we have created an infrastructure which services our clients with an on-the-ground customer centric relationship, but with the weight of a global operation. Specializing in a myriad of materials and processes, from folding carton to rigid box and multi-material luxury production, GPA Global is the complete packaging partner for today's global brands.GPA Global NA currently operates in multiple sales offices, manufacturing sites and logistic service centers to cover North America. In the next decade, GPA is planning to continue to grow in the region through acquisition and management excellency; we are committed to continue investing in human capital, technology and organizational innovation. We are now opening this position at our Mansfield MA site to invite only the best of the best to join us in building an exceptional organization.JOB DESCRIPTION—CUSTOMER SERVICE PROJECT MANAGERGPA Global is looking for a customer-oriented and motivated Customer Service Project Manager who will support the Sales department and retain and service GPA Global accounts. The ideal candidate will offer support to customers with questions or requests around new or previous orders. The person will manage and build long-term business relationships with our customers independently on projects and extended programs. The Junior Customer Service Project Manager will support and collaborate with internal departments to drive the process, secure information needed, coordinate order information, and handle all customer requirements for a project or job.If you are a natural communicator with a passion for customer service, we would like to meet you!ESSENTIAL DUTIES AND RESPONSIBILITIES:• Respond/follow up on all customer inquiries, questions, and problems.• Request and obtain customer approvals on manufacturing and/or color samples.• Monitor approvals via purchase order (PO), purchase order confirmation (POC), and/or e-mail confirmation.• Receive and process orders in ERP system; provide information concerning pricings, samples, changes, shipping, etc., and perform contract review.• Monitor and update open sales order, finished goods inventory, and open orders for billing reports.• Refer complaints of product or service failure to appropriate departments (QA/Sales) after initial investigation; obtain relevant information, disposition, and samples; enter complaints in ERP.• Occasional travel to meet with customers.• Working knowledge of Microsoft Office, Excel, PowerPoint, Word, Lotus notes, and ProSoft.• Experience with packaging and printing is a plus.EDUCATION AND EXPERIENCE• Bachelor’s degree, with a concentration in Packaging and/or Printing is a plus.• Related industry experience (packaging) is preferred.