IT-Technical Writer

Interview: 2 zoom Visas: USC/GC/H4-EAD onlyLocation Type: On-site (M-F, 8am-5pm) with hybrid schedule (In-office days are Mon, Tues, and Thurs).We're searching for an experienced technical writer to join our team. The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with timely restoration of services.Objectives of this roleDevelop comprehensive Runbook and Playbook documentation that meets organizational standardsExperience in ServiceNow and SharePointGain deep understanding of products and services, and translate complex information into simple, polished, engaging contentWrite user-friendly content that meets the needs of target audience, turning insights into language for user successDevelop and maintain detailed database of reference materials, including research, usability tests, and design specificationsEvaluate current content and develop innovative methods for improvement ResponsibilitiesGather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentationWork with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storageResearch, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migrationDevelop content in alternative media forms for maximum usability, with consistent voice across all documentationRequired skills and qualificationsThree or more years of experience as an effective technical writerProven ability to quickly learn and understand complex subject matterExperience in writing documentation and procedure manuals for various audiencesSuperb written communication skills, with a keen eye for detailExperience working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support contentAbility to handle multiple projects simultaneously Preferred skills and qualificationsBachelor's degree (or equivalent) in journalism, communications, or relevant technical fieldSharePoint experience managing shared documentation.ServiceNow experience with Knowledge Bases and Knowledge Article creation.Effective written and verbal communication skills.Good understanding of SDLC (systems development lifecycle)Previous experience in software development preferred/Professional certificationExperience in using XML tools to create documentation/Work Hours and LocationMonday through Friday08:00 - 17:00 MSTCorporate office in Scottsdale, AZ.