Operations Manager of Cleaning Company

Job Summary:The Operations Manager is responsible for overseeing janitorial operations across assigned accounts and locations, ensuring high standards of cleanliness, safety, and service delivery. This role supports operational budgets, resolves issues quickly, and collaborates with internal teams and clients to maintain consistent service quality. Key Responsibilities1. Personnel ManagementManage personnel needs by communicating needs to the Operations Director and getting approval for hiring, onboarding, training, coaching, discipline, and termination.Organize, schedule, assign, and ensure performance of daily work routines.Weekly supervision of building cleaning teams.Utilize Jobber and QuickBooks to manage schedules, payroll, and employee paid leave.2. Training and ReportingCollaborate with the Owner to identify and implement process improvements and best practices.Conduct random inspections of assigned accounts to ensure individual and building quality standards are consistently met.Provide training to employees to meet business needs including compliance requirements, employee safety, and janitorial skills.Utilize provided janitorial software to submit nightly reports, manage tasks and special projects, and review inspections.Investigate accidents and incidents and submit incident reports after communicating with the Operations Director.3. Resource ManagementEnsure all job sites and team members have adequate stock of supplies, maintained equipment, and well-kept uniforms. This includes taking inventory, purchasing needed items, and ensuring adherence to provided operational budgets.Coordinate and assist with building emergencies, last-minute bookings, and special events (such as snow or ice removal, fire, or flood cleanup) during and outside normal working hours when required.Coordinate special projects with Owner.Maintain consistent communication with the VP of Operations, Operations Director, Account Managers, clients, and employees.QualificationsEducation:High school diploma or equivalent is required. Business degree is desired.Experience:Minimum 3 years of experience in an operations or supervisory role, preferably within the janitorial or facilities services industry.Skills:Strong attention to detail and problem-solving abilities; level-headed thinking.Excellent organizational and time management skills; proactive attitude.Excellent written and spoken English language skills.Effective communication and interpersonal skills.Proficiency in Microsoft Office Suite and general janitorial software.Spanish helpful but not required.Working ConditionsFlexible schedule required based on operational and client needs. Work hours may vary and may include daytime, evening, or occasional weekend hours.Physical ability to perform responsibilities including walking, bending, lifting cleaning equipment, and performing the jobs of cleaners.Top Shelf Cleaning Company, LLC is an equal-opportunity employer and encourages candidates from all backgrounds to apply.Pay:Dependent upon experience.Benefits:Flexible schedulePaid time off