OSP Project Coordinator Supervisor

Job TypeFull-timeDescriptionTillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for an OSP Project Coordinator SupervisorThis position is remote with a preference for candidates in the EST time zone.Project Coordinator SupervisorThe Project Coordinator Supervisor leads a team of project coordinators supporting Outside Plant (OSP) construction activities for Tillman Fiber. This role standardizes coordination workflows (e.g., Close Out Packages, BOM/SOW creation, NTP and permit closeout), drives cross-functional alignment with Engineering/Permitting/Construction, and ensures vendors and internal teams follow established documentation and quality standards. The supervisor also owns onboarding and ongoing training for coordinators, supports continuous improvement, and helps identify risks and cost-savings opportunities.Key ResponsibilitiesSupervise, coach, and support a team of project coordinators; set expectations, assign work, and ensure timely, accurate deliverables across market orders. Establish and maintain a recurring coordinator’s cadence (e.g., weekly meetings) to share updates, resolve issues, and reinforce standard work. Standardize Close Out Package (COP) requirements and vendor-facing processes; coordinate with vendors/contractors to ensure complete, compliant documentation. Own and maintain COP tracking and reporting (e.g., spreadsheets/dashboards); streamline call structure and communications to improve visibility and throughput. Partner with Engineering, Permitting, and Construction to align on Tillman standards for Notice to Proceed (NTP), permit closeout, and overall documentation quality. Support and govern templates and job aids (e.g., BOM/SOW templates and guidance in Site Tracker) to improve consistency and reduce rework. Lead onboarding and training for new project coordinators and new vendors on key modules and processes (e.g., BOM/SOW, NTP, invoicing, change orders, true-up). Drive process improvement by collaborating with internal stakeholders to simplify checklists, remove non-value-added steps, and document standard operating procedures. Support reconciliation processes (e.g., change order/true-up) in partnership with project managers; ensure accurate records and timely issue resolution. Identify delivery risks, quality issues, and savings opportunities within the OSP coordination workflow; escalate and recommend corrective actions. Participate in hiring activities, including interviewing and selection support for new project coordinators. Required QualificationsHigh school diploma or equivalent (Associate’s degree preferred). 3+ years of project coordination experience, preferably supporting construction, telecom, fiber, or OSP programs. 1+ years of informal or formal leadership experience (e.g., lead coordinator, trainer, SME, or supervisor). Working knowledge of project documentation and controls (BOM/SOW, NTP, invoices, change orders, true-up/reconciliation, closeout packages). Proficiency with Microsoft Excel and the ability to build/maintain trackers and reports; comfort learning internal systems (e.g., Site Tracker). Strong written and verbal communication skills, including vendor and cross-functional coordination. Preferred QualificationsExperience supporting fiber-to-the-home (FTTH) or other large-scale telecom construction programs. Demonstrated experience standardizing processes and developing training materials/job aids. Experience leading vendor trainings and managing vendor deliverable quality. Familiarity with permitting workflows and permit closeout requirements. Skills & CompetenciesPeople leadership: coaching, feedback, training, and change management. Process discipline: documentation, standard work, and continuous improvement mindset. Organization and attention to detail across high-volume project documentation. Customer/vendor service orientation with the ability to hold partners accountable to standards. Problem-solving and risk identification; ability to escalate appropriately with clear recommendations. Ability to work effectively with cross-functional teams (Engineering, Permitting, Construction, PMs, Training). Work Environment This role is primarily office-based with frequent coordination across internal teams and external vendors. May require occasional travel to support project needs, training, or field coordination, depending on market requirements.RequirementsWhat we are looking for:Must be proficient in Excel; reading system maps, PDF drawings, construction drawings is preferred.Must have experience working on a project team and managing milestone execution on projects.Self-motivated problems solver with the ability to balance multiple projects and priorities.Strong verbal and written communication skills. Must be organized, detail oriented and personable.Must have a construction background, preferably with telecommunications, administrative skills, computer skills, field/data entry background, and a good understanding of fiber optic materials and construction.Positive attitude and willingness to learn and stick with the position.As a Growing Company, We Are Committed To Attracting And Developing The Absolute Best Talent By Offering a Workplace Where Results Are Recognized And Rewarded. We Offer a Terrific Opportunity For You To GrowChallenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.Competitive SalaryEast Coast based company (will work on EST time)Direct Hire OpportunityCollaborative environment, with on-the-job training and mentorship opportunitiesCompetitive benefits and wellness package, including medical, dental and vision coverage.401k plan with company matchGenerous PTO and 11 paid holidays annuallyPaid parental leave.Employee Recognition Program