Member Services Desk Staff - 5:30 am Opener

Member Services RepresentativeAre you a morning person who loves working with people? Are you warm, outgoing, and attentive? Come join the Trager Family JCC team!Pay: $14.00 per hourShifts: a combination of 5:30 am opening shifts and 7:30 am double staffing shiftsJob Summary:The Member Services team ensures the best possible member and guest satisfaction through a welcoming, friendly, and positive manner. They greet and welcome both members and guests as they enter the JCC (or Health and Wellness Area); confirm membership status; accurately manage point-of-sale transactions; respond in person and over the phone to member and guest inquiries; and communicate and work well with teammates and cross-departmental partners.The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be comfortable dealing with complaints and be able to give accurate information about the Center, events, and programming. A customer-oriented approach is essential in addition to strong computer skills.Duties and Responsibilities:Primary functions include welcoming and engaging members and guestsMaintain a safe and secure facility by ensuring member check-in procedures are followedAddress member concerns in a professional mannerUtilize the member database to confirm member status, point of sale, etc.Balance the cash drawer accurately after each shiftBe knowledgeable about programs and procedures throughout the JCCExceed expectations when providing members/guests with requested informationPromptly refer member/guests to appropriate staff and/or JCC departmentDeliver outstanding customer service in a friendly, polite and diplomatic mannerPromptly and accurately direct all telephone inquiriesLearn and maintain a working knowledge of the JCC emergency procedures planAll other duties as assignedQualifications:Excellent in-person and over-the-phone customer service skillsEfficient, well-organized, and able to handle a variety of duties simultaneouslyProfessional manner, discretion, and appearanceExcellent verbal and written communication skillsEnergetic, enthusiastic, and motivatedStrong computer skills, experience with databases and/or Microsoft suite is a plusTimely and reliableJob Type: Part-time (20-25 hours per week)Benefits:Employee discountWork Location: In personOn TARC route 23 and 40x.