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Must promote and support all aspects of the branded Hilton Grand Vacations (HGV) and Hilton Club culture. Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.
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Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
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Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) + Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
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Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
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Ability to stand and move throughout front office and continuously perform essential job functions. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
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The Front Desk Agent at the Homewood Suites by Hilton Yuma is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
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Post charges to guest rooms and house accounts using the computer. Retrieve messages and communicate the content to the guest. Make appropriate selection of rooms based on guest needs.
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Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
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The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.
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Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. + Answer guest inquires about hotel service facilities and hours of operation.
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Ability to stand, walk and continuously perform behind the front desk. Assign and instruct guest service agents in details of work. One year experience in customer service in hospitality or similar industry.
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Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. We are located four miles from sports venues such as Citizens Bank Park, home of the Phillies; Lincoln Financial Field, home of the Eagles; and the Wells Fargo Center, home of the Sixers and Flyers.
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As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Recognized commitment to Guest Service and exceeding guest expectationsSelf-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressureAn operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)Additional InformationVisa Requirements: Applicants must be legally eligible to work in the United States.
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This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
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The Front Desk Agent at the Hilton Garden Inn Warwick is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
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Title: front desk agent guest service Company: Hilton Grand Vacations in Beltsville, District Of Columbia
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