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Know all hotel services, features and local attractions to respond to guest inquiries accurately. Fairfield Inn and Suites - New Braunfels is looking for an outgoing person for our open full-time Front Desk Agent position.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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The Key Responsibilities:Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
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Communicate with prior shift's Front Desk Agent to review all follow-up items. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.
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Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable.
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Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
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We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests. Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
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Knowledge of front desk operations and procedures, guest services and hotel services. As a Full-Service hotel, you will be at the front desk giving each guest prompt and friendly service during their stay.
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Ensures the highest level of guest services are provided and that our standards are always met and maintained. Use hotel protocols to communicate guest issues so they can be addressed promptly with management.
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Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Experience in Guest Services. Attend to any guest complaints and take service recovery measures if required.
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Hotel Guest Service Agent (Front Desk) As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel.
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