Desktop Support Technician L1

***W-2 Candidates only - NO 1099 or C2C*** ONSITE IN Santa Clara, CA 5X A WEEK. Candidates need to be local to Santa Clara***User base is about 500 peopleProviding in person support (&possible some remote support) - setting up desktops, laptops, imaging, handling support & troubleshooting tickets that cone in via SNOWEnvironment is currently primarily Windows-based, but there is some Mac and more Mac will be added, so would be good to have experience with both.Onsite Schedule: Monday-Friday, 8am-5pmResponsibilitiesFunctioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/softwareMonitoring and maintaining computer systems, video conferencing, and networks within the officeFollow SOP documentation and escalate issues appropriately to higher-level staffManage individual workflow and maintain the current ticket queue via the Service Now ticketing systemWorking closely with the IT support team in Amsterdam to learn and identify issues in the officeMobile support: iOS, Android, Windows MobileWill provide support to all levels of the organization. SkillsStrong service-oriented mentalityExcellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members requiredRecent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobileBasic networking knowledgeVPN, network connectivity including 11x, TCP/IP, DHCPRecent experience with remote access and remote-control tools to support remoteNot required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring CentralMust be able to lift up to 50 pounds. The estimated pay range for this position is USD $21.00/Hr. - USD $26.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.comPlease be advised of the following official Milestone Technologies recruitment policies:Official Communication ChannelsAll legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.No Recruitment FeesMilestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.